Pkg/Options
How do you obtain a value for a/m options not listed in Mitchell?
Complete Market Research
What are the 3 largest value drivers when conditioning a vehicle?
Body, Engine, Seats
What is the most inclusive build sheet data website (meaning runs for multiple manufacturers)?
What zip code should be utilized for a valuation?
The POLICY garaging zip code?
For claimants use the Primary garaging address (may take some further investigation- ex. college student in TX, but lives in OH. Use OH zip code)
What will you see to indicate a VIN decode vehicle?
Green check mark next to the VIN
How do you add an OEM option that is not listed in PDS?
Call Mitchell Service Bureau at 1-800-681-5045
Measure tread depth, input readings into the tire rating calculator, use the generated rating from the tire rating calculator.
Right click and choose policy details (this will give you the policy zip code, vehicle vin, stated amount)
After resolving a total loss in the field what documentation is required?
Total Loss Post Settlement Template
When completing a total loss, a Salvage/Rebuilt title is identified. What is the process to account for this deduction?
You must change all condition ratings to a 3 and resubmit
Name 2 ways to independently verify options on a vehicle
What is extensive creasing?
Wear thru the hide of the leather.
What are our 2018 Key Tactical Priorities?
Liability/Subro, Fraud, Injury Evaluation, TOTAL LOSS
If true mileage is not able to be obtained, name 3 sources we can check to estimate mileage.
Locate oil change sticker
Check for prior losses
Service Records
Auto Check or NICB activity reports
When requesting a total loss and you receive a specialty valuation screen how is the remedied?
In Claimstation the vehicle type has to be listed as Passenger Auto.
1. Delete valuation
2. Change vehicle type in claimstation to Passenger Auto
3. Restart valuation after waiting several minutes
How are new tires accounted for on a valuation?
Obtain the receipt
Compare mileage/time frame since purchase
Change tire rating to a 3
Add appropriate A/M tire category (mileage/timeframe)
What is the difference on how you come up with the body conditioning on a truck vs. a car?
On a truck you take average of the cab and bed (if the rating is a .5 you should round up. ex. cab is a 3, bed is a 2 the average is a 2.5- you would rate it a 3)
What are our 5 core values?
Integrity, Golden Rule, Objectives, Profit and Excellence
What are 4 of 6 the required total loss documentation photos?
VOIL 4
Interior showing dash and front seat
Interior trim driver front door
Engine compartment top and bottom
Any option/s or CPE that increases the value
Any rating above or below typical
How do you change a valuation from a NADA value to Mitchell valuation? And when would this occur?
1. Revise on behalf, uncheck NADA and check Work Center Total Loss Comparable Vehicle Report
2. This occurs when a file owner obtains a vehicle value thru PDS (this is part of file owner training)
Which of the following parts, selected from the common A/M part section of the WCTL evaluation worksheet, count against the CPE limit?
Intake Cold Air $160
New Engine 0-12mo/0-20,000 mi $1200
Mudguards/Splashguards Non-OEM $0
Rebuilt Transmission 0-12mo/0-20,000 mi $300
What is Cold Air Intake?
What would the engine rating be if the battery is missing?
The rating would be 1 based on the guide wording of missing/damaged components
How do you search for individual items in Compnine?
Hit Ctrl+F (this will allow you to input key words/phrases)
How do we identify that a vehicle is a lease?
Run BMV
Listed owner will be the Leasing Co.
or Individual would indicate it is a purchase
Cut/Paste BMV check into Claimstation notes
When would you adjust a/m parts and credit the deductible in settlement summary?
When CPE exceeds the policy limit and credit towards deductible is given