Payments
What do you do when you receive the #LHValue activity?
Update valuation screen with LH payoff amount & review Total Loss Payment Guided Help to determine payment next steps. (LH payment & Early Pay potential)
What letter is sent to the customer with the initial settlement figures and paperwork instructions?
TL13
What resource do you have that has all of your templates?
TL One Note
When do you request LH payoff? (What step?)
Step 9 after your manager has approved your settlement figures?
For TL claims, when do you refer to subrogation?
After 1st payment is made
What resource can you use to determine if claim qualifies for early pay?
Total Loss Payment Guided Help
What letter is sent to the customer if the settlement amount changes?
TL 14
What template do you use to document your conversation when you settle with the customer?
Settlement Call Macro
What 3 things need to be done before you refer to salvage?
Settle the TL
Release the vehicle
Send the paperwork
What kind of policy do we need to review for betterment, conditioning adjustment, or mileage adjustments?
Safeco Ultra/Premier/Optimum Policy
How much do we hold back when issuing early pay?
The salvage value or $1000, whichever is greater
How does the CCC valuation get sent to the customer?
Once you refer the claim to salvage
What macro do you include when issuing a LH payment?
LH Payment Macro
If the vehicle is at a tow yard/SOC what is required to facilitate the vehicle release?
Three-way call with the customer and the shop/tow yard to release the vehicle.
If the customer expresses concerns about the vehicles ACV, what is the first question you should ask?
What concerns you with the value of the vehicle?
What activity does salvage send us to tell us it is ok to pay the customer?
PayTL
Can you email paperwork in PA?
Yes
What template do you use when you make initial contact with the customer and vehicle is a PTL?
TL First Call Blueprint
If the vehicle is at the customers home what is required to facilitate the vehicle release?
Three-way call with the customer and Copart if the car is at a residence.
What items are considered major refurbishments?
What is an LOG and when do we need it?
Letter of Guarantee. Needed when customer is upside down with lien holder & leased vehicles.
Can the customer owner retain in NC?
Yes
What template do you use if an update is needed to the CCC valuation?
CCC Update Needed
For TL Vehicles - When do we complete the Get Photos Activity?
After you receive email from Copart indicating TLE 360 Complete
If the customer claims there are missed options on the CCC valuation, what documentation do you need?