Payments
What EOP is used when you issue the early pay (EP)?
11a
What letter is sent to the customer with the initial settlement figures and paperwork instructions?
TL13
What resource do you have that has all of your templates?
TL One Note
When do you request LH payoff? (What step?)
Step 9 after your manager has approved your settlement figures?
For TL claims, when do you refer to subrogation?
After 1st payment is made
What EOP is used if you are issuing only 1 total loss payment on the claim?
11
What letter is sent to the customer if the settlement amount changes?
TL 14
What template do you use to document your conversation when you settle with the customer?
Settlement Call Macro
Bonus Question! Where can you find the settlement Call Macro?
What 3 things need to be done before you refer to salvage?
Settle the TL
Release the vehicle
Send the paperwork
Bonus Question (100 Points)! Other than KC, where else are these three things listed?
What type of contact is required for all settlements?
Attempt voice to voice
How much do we hold back when issuing early pay?
The salvage value or $1000, whichever is greater
Once you complete the evaluation screen
What macro do you include when issuing a LH payment?
LH Payment Macro
If the vehicle is at a tow yard/SOC what is required to facilitate the vehicle release?
Three-way call with the customer and the shop/tow yard to release the vehicle.
If the customer expresses concerns about the vehicles ACV, what is the first question you should ask? (Multiple possible answers)
What concerns you with the value of the vehicle?
How much were you expecting the vehicle to be worth?
What activity does salvage send us to tell us it is ok to pay the customer?
PayTL
TL13
owner retain letters from the TL "State" at a Glance KC
What template do you use when you make initial contact with the customer and vehicle is a PTL?
TL First Call Blueprint
If the vehicle is at the customers home what is required to facilitate the vehicle release?
Three-way call with the customer and Copart if the car is at a residence.
Bonus Question (100 Points)! Why do we need to release a vehicle if it is at the customers home?
What items are considered major refurbishments?
What activity does salvage send us that tells us it is ok to pay the lien holder after LOG has been requested?
PayTL - LOG
What template do you use if an update is needed to the CCC valuation?
CCC Update Needed
For TL Vehicles - When do we complete the Get Photos Activity?
After you receive email from Copart indicating TLE 360 Complete and/or the TLE photos are uploaded to the claim.
Bonus Question (100 points)! What else can you use the TLE 360 for? (multiple answers)
If the customer claims there are missed options on the CCC valuation, what documentation do you need?
Bonus Question (100 Points)! Who updates the missed options and what KC page tell you that?