State Specific
Payments
Metrics & Standard Work
Endorsements
Resources & Documents
100

**DAILY DOUBLE** 2 part question 100 points each question


Part 1: What is Washington's Plate fee?

Part 2; When does the additional plate fee not apply?



Part 1: $10.00 


Part 2: If the $20.00 plate fee is on the registration

100

What state requires the underwriting company in the Explanation of Payments?

Washington
100

Total loss calculator breaks down what 4 potential items for the total loss settlement per compliance?

Sales tax, Title Fees, Plate fees, and  Registration

100

What endorsement is needed to waive your collision deductible if the identified at fault party does not have insurance?

UMCDW

100

What state(s) allows documentation to be completed/sent electronically?

WA and CA (DocuSign)

200

What documents is needed for an Owner Retained in Nevada that the Adjuster needs to complete?

VP 213 - Application for a Salvage Title

200

What are the 3 requirements for Early Pay (excluding MT)

1. Early Pay State

2. NO lienholder

3. Vehicle is at GRN or released

200
How many days do you have to assign salvage from total loss settlement upload?

4.5

200

If the Insured's has Auto Loan Lease coverage and has rollover balance from a previous loan do we owe that amount with this endorsement?

No

200

Where do you find plate fees.

Total Loss Fee Calculator

300

What state automatically totals a vehicle if there is frame damage?

Oregon

300

What state do we need a copy of the salvage title to issue payment for Owner Retained?

Arizona

300

What are the three expectations to assign salvage?

1. Move Vehicle 

2. Paperwork Sent

3. Provide Settlement

300

What Coverage Level endorsement(s) waives your Comprehensive deductible and Not at Fault Collision Deductible if the vehicle is a total loss?

Superior & Ultra

300

How does the Auto Data Direct need to be uploaded into the claim?

Category and Description

Category: Investigative Reports

Description: Auto Data Direct

400

Name the 3 states that do not require a branded title if your vehicle is a total loss due to Hail.

Colorado, Wyoming and New Mexico

400

WY Title, No Lienholder, $5,000 Settlement, $1,200 Salvage Value.

 How much will you issue for Early Pay?

Wyoming is not an Early Pay state.

400

How many days from FNOL do you have to issue a total loss payment

20 Days

400

**DAILY DOUBLE** 400 points each correct answer

Part 1: What endorsement provides coverage to a Lyft/Uber driver if their app is on with no passengers(s)?

Part 2: Is this a specialist transfer claim?

Part 1: Ride Sharing


Part 2: No

400

What document do you need if there is a deceased party on the title?

Copy of Death Certificate

500

How do we handle sales tax in Missouri?


Be specific

We do not owe at the time of the settlement. Document TL 101A (INSD) TL101B (CLMT) has to be Notarized and mailed with settlement. 


State refunds the customer the sales tax

500

WA Title, No Lienholder, $2,500 Settlement, $300 Salvage Value.

 How much will you issue for Early Pay?

$1,500

500

 If undecided what language is required to be included in the settlement letter/email?



APD Owner Retained Information

500

What are the requirements for New Vehicle Replacements to apply?

1. The insured is the original owner and the vehicle had not been previously titled 

2. The claim has occurred within 365 days after purchase of the vehicle, plus the remainder of the policy term in which the 365th day from purchase ends.

500

What is the newest and best resource to utilize on your claims for contacting the customer?

TEXTING!!!!