Culture
How do you greet someone in Denmark?
You say goddag or hej
Why is it important with transparency and honesty. Mention 2 key points.
- Build trust and loyalty.
- Enhance reputation.
- Avoid conflict.
- Ensure safety
What is the most important part of a briefing?
Safety and nature conservation rules.
Who always has the coolest shoes on in class?
Edison
How do you physically greet someone in Japan?
You bow
What is the right thing to if you do not know the answer to a question from a tourist?
Do not lie, and get back with an answer after researching or asking your colleagues or manager.
How many seconds does it take someone to form a first impression?
What does it mean to be a vegan?
A vegan does not eat meat, eggs or any other diary products.
What sensitive things do you not discuss with tourists? Mention 2.
1. Religion.
2. Money.
3. Politics.
How do you anticipate guest needs? Mention 2 practical ways.
Observe behaviour, ask questions, be proactive and know your guests.
How much body language, tone of voice and what you actually say count for in %?
55% body language, 38% tone of voice, 7% what you actually say.
What happens if an elephant attacks you according to Cleophace?
You die.
How do you make sure to be prepared for cultural diversity? Mention 2 things.
What are the elements of a tour briefing?
1. Welcome and introduction
2. Safety
3. Tour Itenary
4. Do's and Dont's
5. Questions
Explain the difference between active and passive listening.
Active Listening: Involves paying attention, processing meaning, and responding appropriately.
Passive listening: Requires less effort, where the brain hears sounds without fully listening them.
Gorillas eats banana and mango but does not like ugali and isombe.
In what country is whistling inside believed to bring bad luck?
Russia and Turkey.
What is the difference between implicit and explicit needs?
Explicit: They show/or indicate what they want. They don't tell it.
What are the 4 types of stories you can tell tourists?
1. Legends/folklore
2. History stories
3. Culture stories
4. Personal stories
What was the name of the danish candy we brought you first week?
Liquorice or Lakrids