Front Desk
What is behavioral assessment tool that categorizes personality into four main types
DISC
These questions are asked using the photo's and dental history to discover the patients DBM and ET
Smile SWOT
A comprehensive set of 18 individual dental X-rays providing a complete, high-resolution view of every tooth, root, and surrounding bone in the mouth.
Full Mouth series
These Labs have been vetted by other doctors and offer the best product and cost .
Diamond trusted labs
What is the healthcare performance improvement company that provides patient experience measurement, data analytics, and strategic advisory services
Press Ganey
When a new patient calls the office, this tool is completed to capture all required scheduling details along with helpful background information ensuring a smooth first visit and strong first impression.
Service SWOT
This tool is used to help Hygienists and Dental assistants pre heat Patients as to potential treatment needs
Doctor TPP
A digital imaging technology that allows dentists and to superimpose a patient’s 3D orthodontic treatment plan onto a photo of their face
In Face visualization
Doctors using these types of terms during doctor close can reduce case acceptance rather than increase
Minimizing terms
The internal consulting system used by heartland to help grow the individual practices through quarterly action planning
THRIVE
This structured system walks the team through every step of the patient journey from the initial phone call to the completion of treatment ensuring consistency, connection, and clinical excellence at every touchpoint within Heartland Dental practices
13 dots
this is a non-invasive pain-free dental treatment designed to reverse early-stage tooth decay (incipient lesions) without drills or needles
Curodont
This electronic system replaces traditional referral pads by allowing dental offices to send patient referrals digitally instead of writing them by hand
Direct Refer
These meetings bring together the doctor, hygiene, dental assistants, and front office to create continuity and alignment across the entire practice
Synergy meetings
What is the companywide in person course that helps office teams algin with all systems to create a unified patent experience
Communications
This structured approach guides the team through a patient centered financial conversation building rapport, ensuring clarity around recommended treatment, and confirming the patient fully understands their financial responsibility before moving forward
10 step financial
This system is used when a clinical team members uncovers a possible objection and guides patient toward solutions
These preferred vendors, selected by Heartland Dental, offer the lowest negotiated rates on dental supplies for supported offices
Green Hearts
This shared team language creates continuity and consistency in how patient care is discussed throughout the practice
Tribal language
P&L
This eight-part framework at Heartland Dental outlines the essential categories that drive practice growth, team alignment, patient experience, and financial performance all forming the foundation for long-term success
Pyramid of dental success
Doing this during down time helps to reduced snow as well as cancellations in the schedule
2week calls
a intraoral dental radiograph that captures the entire tooth, from the chewing surface (crown) to the tip of the root and surrounding bone
A periapical (PA) X-ray
This percentage is required in order to profit share and the office to bonus
16%
Meetings held between doctors and staff to create and build systems to grow toward practice goals.
Team Meetings