Phones Keep
Going & Going
Going & Going
What is the greeting when answering the phone?
Thank you for contacting Accenture. We are working on behalf of the State of Washington Department of Social and Health Services to assist with eligibility for P-EBT. My name is <your name>, may I have your complete name, please?
How can you find a contact log in ABMS?
Admin Tools -- Contact Log -- Search By Case Number
How many days do you have to request time off for it to get approved?
The team is requested to submit their Time off requests 14 days or 2 weeks prior effective date to ensure it is part of the locked schedules
What is DSHS?
Department of Social and Health Service
What is Tyron favorite word?
DENIED!!!!!!!
What is the ghost call script?
I’m sorry, but I cannot hear anything on the line. I will end this call. If you still need support, please call 833-518-0282. Thank you for calling P-EBT Contact Center. Have a nice day.
Is it True or False that we can see the NOA (Notice of Approval) letter in ABMS?
True,
Eligibility -> Distributed Documents
How do you submit overtime?
Overtime & Timecard Adjustment Requests -> Click Overtime Request -> Date the overtime occurred. -> Time you clocked out (Only the time Ex. 5:15 PM) (NOT 5:00 PM - 5:20 PM) -> Click Lead -> Reason for the overtime -> Provide a brief description nature of the call and the task assigned -> SUBMIT
Do you work for the State of Washington?
No. We are not Washington State Department of Social and Health Services employees. We are authorized to work on behalf of the State of Washington to support eligibility for P-EBT
Who loves to say "3-day weekend ahead of us"
Byron
Name 5 settings in AWS
SMS Work, Available, Offline, Lunch, Break, Bio Break, Coaching, System Down Time, Refresher Training, Floorwalk, New Hire Training, Meeting, We Care.
Name all 4 of the verification questions you MUST ask the callers.
1. First/Last Name
2. DOB (Date of Birth)
3. Case Number
3. Full Address
Where do you submit your work time sheets in?
IQ Navigator
P-EBT Contact Center is responsible for?
1. Reviewing P-EBT eligibility
2. Updating P-EBT address
3. Requesting replacement P-EBT cards.
4. Reviewing notices for eligible P-EBT children and answering questions.
5. Case review and administrative hearing request for P-EBT eligibility.
If he is not a devil then what is he?
Angel
What is the number of the fraud department?
Washington State DSHS Office of Fraud and Accountability
1-800-562-6906
How do you change the name/dob of a child in ABMS?
Eligibility ->Custmer Information -> Individual Demographics -> Edit
When you receive your Timecard Validation via email. What are the 2 PDF files that are attached to the email?
PEBT Time Validation & PEBT Schedule
How do you enter the Time off request subject?
"OOO" - "Name" - "Reason Title" - "Time You Will Be In or Leaving" - "Number of Hours Off"
She has 7 sisters, the daughter of Triton & best friend is Sebastian. Who is she?
Ariel!
What is the 6-digit client ID number for Language Line?
Client ID-718428
Besides checking Fiscal for issuance history where is another way you can check the Issuance History on AMBS?
On the far left side of ABMS under case number/request ID "Issuance History," it is between EBT Case List and Expungement History
If you have any comments about your time card entry or need approval to make adjustments. How would you do that?
Microsoft Form -> "Overtime & Timecard Adjustment Requests" -> Timecard Validation Incorrect -> Date of Adjustment -> Lead -> Missing Hours (Use decimals Ex. 5.75 hrs) -> Issue Type -> Provide a brief description nature of your adjustment -> SUBMIT
Name 3 things you can not buy with an EBT card.
You can't use food stamps to buy alcohol, tobacco products, vitamins, live animals, prepared foods, or any non-food household items.
Name All 4 SME's
Kyle, Yvette, JoNel, Ebony