Town Hall

Trivia

100

The first go-live with IBM occurred in what month and year?

January/February 2012

200

Which Tyco business makes masks used by firefighters, military and others? Hint: this business was presented in a previous Town Hall

Scott Safety

300

What is the only region with one ERP (Accounting System)?

Australia

400

DOUBLE JEOPARDY! Who is Tyco's new CFO?

Robert Olson

Process

100

What does "PO" stand for?

Purchase Order

200

By the end of 2016, the global T&E system will be?

Concur

300

What is the required frequency of a bank account reconciliation? daily, monthly, quarterly or annually

Monthly

400

IBM will service most of Tyco EMEA out of what city, country?

Krakow, Poland

New Year's Around the World

100

Where is the famous New York City location where the ball drops?

Times Square!

200

The 2016 Chinese New Year will be the year of the ... ?

Monkey!

300

In the UK, the official countdown to midnight occurs at this famous clock...

Big Ben!

400

At midnight, a grand firework show can be seen at which famous bridge in Australia?

Sydney Harbour Bridge!

SLA's

100

P2P SLA 2.2: What is the processing turnaround time for invoices?

48 hours

200

R2R SLA 4.5: What percentage (%) of account reconciliations must be prepared by Week 2?

80%

300

Help Desk SLA 6.2: What is the Help Desk's average speed to answer?

60 seconds

400

DOUBLE JEOPARDY! Help Desk SLA 6.4: What is the required average CSAT score?

4.25 out of 5