Applecare+
This is how long a customer can add Applecare+ to their iPhone from the date of purchase
What is within 2 years from date of purchase?
*Applecare+ Theft and Loss can only be added within 60 days*
Clean up, Type to Siri, and Writing Tools
What is Apple Intelligence iOS 18.1?
The cost to fix an out of warranty iPhone 15 plus display and back glass
What is $449?
Proper disposal of electronic equipment at the end of it's life cycle is how Apple honors this commitment
What is Apple Trade-in or Recycle?
These are the 4 carriers supported in an Apple Store
What is AT&T, T-Mobile, Verizon, and Boost?
The first step for a customer adding AppleCare+ 60 days after their date of purchase with us in store
Image Playground, Genmoji, ChatGPT Integration
What is Apple Intelligence iOS 18.2?
This is what you use when you want to quickly fill in notes for a common repair or problem
What is repair shortcuts?
When a customer brings in 10 devices to trade in, you may want to tell them this to set proper expectations
What is customers can trade up to 5 devices per visit in store?
This carrier gives $1000 Bill credits without a trade in requirement
What is Boost Mobile?
When a customer asks to add Applecare+ after getting a repair while in warranty
What is Applecare+ can be added as long as the repair is completed with all issues resolved?
iPhone 15 Pros & iPhone 16 lineup, iPad mini (A17 Pro), iPad & Mac models with M1 or later
What is devices that are compatible with Apple Intelligence?
The name of the program a Mac uses to back up to an external hard drive
What is Time Machine?
Customers may get a refund for the unused portion of this on their Apple Trade in Device
What is Applecare+?
This is the software tool we use to present all carrier offerings for a customer's iPhone purchase
What is Personalized Shopping?
These products can be enrolled in Applecare+ Monthly
What is iPhone, iPad, and Apple Watch?
This allows customers to quickly learn about the objects and places around them, with the help of ChatGPT
What is Visual Intelligence?
"When prompted, place the KBB iPhone Rear System into recovery mode and connect it to the same host Mac." is a step in the what process?
What is Display Profile Transfer?
This is required to unlock special carrier promotions with a qualifying plan
What is iPhone trade in?
When a iPhone purchased with a carrier promotion is returned, it takes this long for it to reset for the customer
What is a 24-48hr hold?
When a customer wants to replace their phone under Applecare+
What is Express Replacement through Apple Support?
This allows Apple Intelligence to take complex requests, while ensuring data is never stored or accessed by Apple.
What is Private Cloud Compute?
This can be performed with a configurator computer with both Macs, iPhones, Studio Displays, and Apple Vision Pros
What is a Revive?
This product category has the highest trade in amount possible
What is a Mac?
This carrier offers the lowest monthly payments for an iPhone SE
What is Verizon?