Guest Request
A guest is in need of a towel. Where might I find one?
Laundry Room
Can i touch 3rd party reservation
no
how many points is a free night
17500
Code for inc
d7&d9
A guest would like extra coffee for their room. Where can I get that?
Underneath the front desk. In the drawer labeled coffee.
Guest bed has stains on their sheets. What can I do?
Replace sheets for them.
An employee does not have their Explore form. what do?
Offer them the business center/ offer email/ inform them they have to pay at the reg rate if they dont have the form
how many levels of bonvoy are there
6
what is the code to post for Room and Tax
Where can I find a Coffee Maker?
3rd Floor storage near 300
A Guest did not receive housekeeping services. What can I do?
Offer if there is anything you could do/bring to the room.
Where are our med kits
Laundry Room and Pool Room
How many night do you need to stay to become Silver
10 nights
What is the code for Pet fee
PE
Where can I find Salt Packets?
Kitchen or 1st Floor storage near 100
The tv is broken what do?
Unplug and replug in tv
IS the pool heated
yes
How many nights do you need to stay for Plat
100
What is the code for Valet Laundry
VL
Where can I find an Extra Mattress?
2ND FLOOR STORAGE NEAR RM 200
Guest does not like their room.
Offer to move room or move hotel
A basic member asked for a 5 pm check out can we allow it
no
How long does it take to update a Bonvoy Profile
24 hours
What is the code for ADM phone rebate
DX