House-keeping
What is the system that front desk uses to check-in guests?
FOSSE
What year was the first TownePlace Suites open?
1997
Who was the founder of Marriott?
J. Willard Marriott
How many nights do you need to stay to make Silver Elite status?
10
What order does the soap go in the shower?
Left to right:
Shampoo, Conditioner, body wash
Are guests allowed to pay with cash at check-in?
NO
What patio item does TownePlace offer that most hotels do not.
Complimentary grill
Who is the current CEO of Marriott?
Anthony Capuano
What year was the rewards program "Marriott Bonvoy" created?
2019
How many cases per day need to be made according to the audit.
4 per 100 rooms
What year did Mr. Marriott get into the lodging business?
1957
White Elite status offers a 4pm late checkout?
Platinum, Titanium and Ambassador
How many hangers need to be in each closet?
6 regular and 4 clips
How fast does front desk need to answer the phone according to the audit?
Within 3 rings
What are some items that are offered in the borrow program at our property?
List 5
cards, uno, sorry, monopoly, scrabble, cook book, umbrella, dog bed, dog water bowl, grilling tools, rice cooker, crock pot, small blender, large blender, mixing bowls, casserole dishes, deep frying pan, large coffee pot
Where is the current headquarters for Marriott?
Bethesda, Maryland
What are the benefits for being a Platinum member?
List at least 3
complimentary upgrades
4pm checkout time
priority for early check-in
extra points or a welcome gift
48-hour guarantee
enhanced wifi
mobile key/mobile check-in
What is the brands official slogan?
"Live life uninterrupted"
Before Marriott became the hotel brand we know today, what were they?
A&W Root Beer Stand
What is the secret Bonvoy status above Ambassador Elite?
Cobalt