Privacy & VAP
Ensuring the financial relationship and account information are discussed only with authorized parties is called...
Privacy
Yes or No...
Are you allowed to use the company network for personal use?
No
Founder of Toyota
Kiichiro Toyoda
***DAILY DOUBLE***
We build owners. We support Toyota and Lexus sales by providing customer-focused solutions that enhance the ownership experience, one customer at a time, is known as?
Always Better Service
Providing value and gratitude is known as?
Close
What is authentication?
Knowing who you are talking to and that you are in the correct account
Agents must have ______ attendance
100%
What was Toyota's first invention
Toyoda Automatic Loom Works
What type of account can a potential customer obtain?
Retail or Lease
Offering valid solutions to resolve the situation is known as?
Resolve
What needs to be verified to authenticate?
First and last name and collateral
Who should agent reach out to with ISP issues?
attendance line and trainer
What year was Toyota Motor Company established?
1937
Where would a potential customer go to purchase a vehicle?
Dealership
Asking relevant questions is known as?
Identify
What is VAP?
the verification of address and phone numbers
To be counted present in training, it is mandatory to always be on ______
Webcam
What is considered a lucky number in East Asian culture?
***DAILY DOUBLE***
8
Who receives the credit application from the dealership?
Dealer Sales and Service Office (DSSO)
Listening for the primary reason for call is known as?
Listen
What is the KMS article an agent should use when vapping a customer?
Verify Address and Telephone Numbers - Customer Service and Lease Experience
What is the phone number to call to report tardiness, leaving early, or absenteeism?
Attendance line (855) 637-0212
Who succeeded Kiichiro Toyoda?
Taizo Ishida
Displaying a pleasant tone and true desire to help is known as?
Greet