Speed/Steps of Service
This should be done every time you go back to the table
What is PreBussing?
Alyssa is walking through the dining room. What are the 4 things she is doing?
What is.....
Engaging with guests
Pre-Bussing
Setting the team up for success
SMILING
A guest wants extra shrimp in the shrimp and grits. How much will they get charged?
What is $5.25? (a side order of shrimp)
The amount of shrimp in a side order
What is 8 pieces?
Turning Point's number 1 best seller
What is The Wilbur Skillet
The phrase you use when dropping food off to guests
What is
"Is there anything I can get you to complement your meal?"
"An extra 15 seconds at the table, can prevent an extra 15 minutes in the kitchen" What does this mean?
What is repeat the order back at the table/ask the guest if everything in the dish is okay?
During the order taking, your guest also wants to place an order to go. What is the best tool to use for this?
What is the Hold button?
A guest pays with cash
What is "I'll be right back with your change"?
A guest orders Gluten free pancakes as cinnamon swirl pancakes. What's 3 things you should inform them of?
What is...
"The gluten free/vegan pancakes are cooked on the same stovetop as our regular pancakes"
"The cinnamon swirl is not vegan"
"The frosting is not vegan"
When dropping the check, you should do this.
What is point out the QR code to get a good review?
Oh no!
A 6 top table has not been greeted in 10 minutes. What are the next steps?
What is
Get over to them IMMEDIATELY with 2 bottles of water
Apologize
Inform the manager
Offer cinnamon rolls on the house
A table's bill is $50. They are paying with a gift card. The gift card has $100 on it. How do you check them out?
What is
Gift card auth
Have them sign the copy
Get a manager to finalize the gift card payment with or without tip
You just took the last bit of coffee from the urn, but you have to go greet your other table. What do you do?
What is ask someone else who is in the kitchen to start brewing the next urn?
What is...
"Is the cheese in that okay?"
"Is the Ham in that okay?"
"Is the English muffin okay? (not vegan)
Table 32 ordered a latte 10 minutes ago and have not yet ordered entrees. What 2 things should you do?
What is...
Let a manager know
Go back to the table with other drinks and take the order
"The barista is finishing up your drinks, but are we all set to order?"
What is
Immediately put their order in ON THE FLY
Let a manager know
Inform the table/See if they want something while they wait
Felipe has a full red screen, 10 tickets hanging up & 4 takeout tickets. What do you do to help him?
What is...
Pack up take out orders
Assist with meal "complements"
How can you upsell in the first minute at your table?
What is
"Can I get your started with anything besides water, coffee, soda, tea?"
Menu tour
A guest orders a iced salted caramel latte with oat milk. What are 2 questions you should ask them?
What is...
"Are you okay with the whipped cream?"
"Are you okay with the caramel syrup? It contains dairy."
What is
Print check for table 21.
Bring two waters
Drop check at table 21
Bring water to table 6
Bring water to table 30 and begin taking their drink order
Put drink order in
Go to table 6 and get their drink order
Grab payment from table 21
A guest comes in crying. It is her birthday. She sits at your table and throws a fit that we do not have the banana pancakes from the winter specials menu anymore. She is threatening to leave. What do you do?
What is apologize to the guest and inform the guest we can still make them, but we do not have the banana cream cheese frosting anymore?
What is offer a new special or item that is similar?What is try to see if there is anyway to make the dish exactly how they want it?
What is make them a birthday board?
What is give them eggcellent guest service?
A table of 5 want to split their checks evenly. How would you do that on the POS syste,
What is divide the checks by number of people.
NOT equal payment
It is 1:45pm. In what order should you be doing your end of day work?
What is
Make sure all tables in the dining room are clean and swept
Start sidework in the kitchen
Once 2:30 hits (Or when instructed to by the manager) run your checkout
Continue kitchen side work
Mop (if applicable)
Be a TP buddy and help a friend
What is inform the manager? What is write a note when putting the order in? What is verbally tell the kitchen?
*Soy is in a lot of our products*