LEADERSHIP
TRACKER
TRACKER
What is the timing expectation to complete a PIP/MPC Quality First Contact (QFC)?
24 Hrs between date/ time claim is assigned to PIP/MPC and voice to voice contact
Name three User Defined Fields
(UDF)
Benefits Exhausted
Health Care Primary
No Coverage
Workers' Compensation
Florida Non-Emergency Medical Condition
Florida Treatment > 14 days
New York Motorcycle Claims
New York Transportation Network Claims
Michigan Allowable Expenses
Is the customer’s permission needed to communicate via email?
Yes, when customers indicate they are interested in communicating with State Farm via email, a modified terms and conditions word track is read to the customer. Verbal consent is documented and preferences are updated in ECS.
What template is used to send a file to Sub Services when we communication any additional COL or any supplemental payments submitted after the initial submission?
152 Template
What is the only fruit that has its seeds on the outside?
Strawberry
What tool is used to notify a customer that State Farm will be calling to discuss their claim?
On Demand Messaging (ODM)
What are the two co-payable draft payee options in AP?
Eligible Injured Participant & Provider
Eligible Injured Participant & Attorney
Can claim handlers email attorneys and other insurance companies?
Yes, claims employees can email customers which include Insured’s, Claimants, Witnesses, Attorneys and other insurance companies.
Name three types of claims that are ineligible for Subrogation Services
Double-with claims
Overpayment collections
Workers’ compensation claims
Contribution claims, Confidential Claims, Protected Persons, Defensive arbitrations, Repair facility issues, Employee Dishonesty, Bond Claims, Expired Statute, Homeowners and master policies, Enterprise Tow/Salvage Vendor Issues
What are the two fruit juices in a cosmopolitan?
Cranberry and lime
What State Farm resource is available to assist CH with understanding medical information presented in the claim?
SMR: Specialists - Medical Resources
In the Autopay screen, what functionality defaults the Autopay provider field to “on” for newly associated providers?
Autopay New Providers field
If not enabled, bills from newly associated providers will not Auto Process until you manually update the Autopay provider setting.
How can customers receive a secure message?
Secure Messaging System allows SF to send secure messages to our customers and business contacts. Customers can receive emails in two ways:
Secure PDF’s received at a personal email address
Secure Mailbox located on statefarm.com*
Two areas where you can identify the Other Insurance Carrier (OIC).
Police Report
ISO
What was the first toy to be advertised on television?
Mr. Potato head
April results for the Leadership Tracker were 79%, what was the % for May results?
May Results: 81%
April results for the AP were 65.3%, what was the % for May results?
May Results: 66.5%
April results for the Email utilization were 48.5%, what was the % for May results?
May Results: 56.8%
April results for the Subrogation were 3,136 what were results for the month of May?
May Results: 1,933
How long have we been working from home?
3 months, 3 weeks
March 23
What animal is constitutionally protected in Florida?
Pregnant Pigs