Building Rapport
This is the term for when you attentively listen and show genuine interest in what someone is saying, making them feel heard.
(Building rapport basics):
What is active listening?
The speed of a computer mouse is measured in what units?
a. Inches
b. Centimeters
c. Mickeys
d. Paws
C, Mickeys. It’s the unit of measurement for how many pixels and millimeters a mouse moves.
This is the primary skill involved in active listening, where you focus entirely on the speaker without distractions.
(Basic concept):
What is paying attention?
When asking for a follow-up meeting, it’s important to offer this, making it easier for the client to choose a convenient time.
(Scheduling follow-ups):
What are time options (or availability options)?
This recruitment method, which involves publishing open positions online or in print, is used to attract a wide range of applicants.
(Job advertisements):
What is job posting (or advertising)?
This phrase refers to identifying shared interests or experiences to create a personal bond with someone.
(Finding connections):
What is finding common ground?
How many slices of pizza are eaten in the United States every second?
a. 12 Slices
b. 100 Slices
c. 350 Slices
d. 900 Slices
C, 350 Slices of pizza every second. Or 100 acres of pizza a day!
In active listening, restating or paraphrasing what the speaker has said to ensure understanding is known as this.
(Clarifying meaning):
What is reflecting (or paraphrasing)?
At the end of a meeting or call, you should always do this to confirm the next steps and secure a follow-up.
(Closing the loop):
What is summarizing the conversation (or confirming action items)?
These types of platforms, like LinkedIn and Indeed, have become essential tools for recruiters to source potential candidates.
(Modern hiring tools):
What are job boards (or online recruitment platforms)?
This is the ability to understand and share the feelings of another person, crucial for building trust in relationships.
(Emotional connection):
What is empathy?
Nephelococcygia is the practice of doing what?
a. Skimming your hand over the top of water
b. Seeking and finding shapes in clouds
c. Polishing coins
d. Sifting through and categorizing dirt types
B, Seeking and Finding Shapes in Clouds.
This non-verbal cue, like nodding or maintaining eye contact, shows the speaker that you are actively engaged in the conversation.
(Body language):
What is body language (or non-verbal feedback)?
To increase the chances of scheduling a follow-up or getting feedback quickly, it’s effective to create a sense of this.
(Creating urgency):
What is urgency?
This term refers to individuals who are not actively looking for a job but may be open to new opportunities if approached.
(Passive candidates):
What are passive candidates?
Reliability and this other key quality are essential for building rapport, showing clients they can count on you.
(Professional consistency):
What is consistency?
What is the top-selling product at Walmart?
a. Diapers
b. Milk
c. Sliced Bread
D. Bananas
D, Bananas. Rumor is Walmart sells 1.5 billion pounds of bananas a year.
This technique, used in active listening, involves asking specific questions to clarify points and ensure mutual understanding.
(Feedback):
What is asking open-ended questions?
This strategy involves providing a pre-scheduled meeting time or link in your email, allowing the client to accept it with minimal effort.
(Making it easier):
What is sending a calendar invite (or scheduling link)?
Recruiters often focus on this key factor, which refers to the ability of a company to keep its employees long-term.
(Employee retention):
What is employee retention?
To build rapport effectively, it's important to adapt to this aspect of your client’s preferences, whether formal or informal.
(Tailored communication):
What is their communication style?
What country has a unicorn as its national animal?
a. New Zealand
b. Ireland
c. Scotland
d. Sweden
C, Scotland. In Celtic mythology, the unicorn symbolizes unity, purity, courage, and strength.
In active listening, acknowledging the speaker’s emotions and responding with understanding and care is a technique called this.
(Empathy and emotion):
What is empathetic listening (or showing empathy)?
In a follow-up request for feedback, this type of question encourages more detailed responses and opens up room for specific improvements.
(Getting timely feedback):
What is an open-ended question?
This metric tracks how many candidates move from one stage of the hiring process to the next, giving insight into the effectiveness of recruitment efforts.
(Recruitment metrics):
What is the conversion rate?