BLF | Park
What transport type is required for any phone that wants to monitor BLF lines?
TCP
Phone is not registering, what should I check first?
Does the phone have an IP address?
Default Yealink Admin Password
admin -- Yealink
TPx!879879 -- TPX
What are you required to do to get a voice engineer assigned to your order.
Create a DASH work ticket, follow steps outlined in proccess document IST-VE_WT_Process.pdf
Other than High volume faxing. What is "Digital Pots" used for?
Elevator
Alarm Line
POS/CC/Postage
What are the tags to enable 1 touch park for Yealink and Poly?
%BLF_LIST_CALL_PARKED_LIST-1%
%ATTENDANT_CALL_ACTION%
What does DNS stand for, and what does it do?
Domain Name Servers,
Translates URLs to IPs
What is the name of the bot TPx uses for SMS enablement in Webex?
Context SMS
On a Friday, what is the best time to bring potentially urgent questions to the support spaces?
ASAP
What are the three manufactures of phones that TPx sells?
Poly, Yealink, Cisco
How do you push BLF to a Poly sidecar?
Custom -phone.cfg
Find the Public IP:
A.) 192.168.1.15
B.) 172.50.120.77
C.) 10.10.10.200
D.) 172.20.230.12
B. 172.50.120.77
What is the most common device you would ship to integrate with a customer's paging amp?
8301
When do you first trigger C.A.R milestone?
What BYOD devices are available for onboarding in Service Now?
Only devices that TPx sold when Service Now launched
How do you push BLF to a Yealink sidecar?
%BLF_LIST_SEQUENCE_TYPE%
You are troubleshooting a phone, but it isn't getting an IP. It has power, does not show VLAN 300, other phones on the switch work, and you've already tried a different port on the switch. What is the next easy troubleshooting step you should take?
Swap the Cable
What do you enter into the subscriber field for a subscriber in Smart Record?
BW User ID
For a customer to enable SMS, you need to send them instructions to complete what registration process?
The Campaign Registry -- TCR/10DLC
If a user has UCx Complete and UPGR-Webex-from-Collab packs assigned, what license equivalent do they have in Webex?
UCx Business
How do you push BLF to a Cisco KEM?
%USE_LINE_KEYS_FOR_BLF% = No *
Craig Kellett is said to sing a sea shanty when you give him a call example with what?
Time of Call, To TN and From TN and call result
What are the new SKUs in Dash for Akixi that replaces legacy call center supervisor and agent licensing?
Call Reporting - CC Agent
Call Reporting - CC Supervisor
When do you provision a new org in 9line?
When you build a new enterprise with Webex, or when you add Webex for the first time to an existing enterprise.
What are the 3 Webex Licenses associated with the TPx Webex service packs, Business, Pro, and Elite?
Basic, Standard, Premium