Dropship
Is custom required to use "CDR" as an abbreviation in their return notes?
No, if entered by a custom rep, it is approved.
True or False: For label swaps, you should not open a trace on all affected orders.
What are two best practices when splitting a TK order?
Verify the warehouse matches, ensure it is released by credit, double check model numbers are correct, etc.
What is the product cost we can enter claims on?
Min of $200/$2000 for loss and damage.
When a loose piece is missing from a shipment, what is your standard process?
Inform customer missing item will deliver the next day (day 2) Ask customer to contact us if not received. Close Trace.
For Cotterman ladders, would you approve a discount on a damaged ladder if the customer is insistent?
Potentially! Use judgment on partial discount if cosmetic. Explain we will not guarantee ladder will meet ANSI standards. Warranty voided.
Send POD to customer to confirm, close trace.
If a TK order is on a T Hold after 3:00PM, what should Traces do?
Call Logistics to verify if they are working the order. Note if order will be released or delayed.
For MC Traces, is there any exceptions that wouldn't follow the standard threshold on claims for any of our carriers?
Yes - Rush. Claim any amount for loss and >$100 for damaged.
What is required for a carrier to deliver to a Storage Facility?
Delivery Appt Required, Consignee must be present with Gov Issued ID.
How should you handle a skid dim request for a dropship ladder?
If a Trace starts out as late but you find out it was delayed due to potential damage, what category would you close out the Trace with?
Damage.
Match the main cause of the service failure.
What is the best way to get a POD request for a TK Shipment?
Use the broker email link to directly email carrier in Confluence. If unable to determine, email logistics.
Do you include the free offer and what shipping costs would be in your claim even if it is free freight?
Yes
When does Logistics enter internal Traces?
Order must be 3+ days late for LTL and 7+ days late for Parcel.
If a damaged dropship item is claimable and we are scheduling a pick up, what type of return do you enter and who do you fault?
What steps do you take to set up a return for a Non-Returnable item?
Send return authorization to carrier.
Enter NBTS noting reason for return.
What should be included in the warehouse message when completing a split?
Reference O#'s for all orders.
Who is the Claim contact for IL and MN claims?
Charlie Rosin Erdall & Madeline Mossuto
How do you handle Freight Bill/Invoice requests?
Info is proprietary. Bills are unavailable, if escalated reach out to leadership.
Name one vendor that will not accept partial credits.
Cotterman, Palmer Hamilton, Royal Basket
What model numbers do you send if the customer is asking for stretch wrap and a pallet for pick up?
SW: S-2190 or S-107
Pallet: NS70
**TIP: Don't forget to add your warehouse message: "Ship internal use pallet (LxW) Do not double stack cone."
What is the cut off for Saturday TK Delivery requests?
Friday at 3:00PM Local time.
Name a carrier where you submit a claim on their website for MC Traces.
Dayton Freight, Averitt, XPO, Etc
Name 4 comment opportunities you can capture from your Trace time?