Cleaning
what do we use to clean neck rolls
What is alcohol
Our BLUE sign
What is the move over sign
Something every guest must receive every time before they race
What is the briefing speech
Asking how their day is, asking how their race went, asking if they are comfortable
What is basic guest interaction
Must be done primarily at the beginning of the shift and at the end of the night
what is walk the tracks
What should be done when there are no races scheduled
what is the cleaning checklist
The proper place to be when running a race
What is the flag stand
Where should you never stand when a race is out on the track
What is in front of pit area
4 S’s of Supercharged
What is Safety, Sanitation, Smiles, & Service
What are we looking for when we walk the track
what is personal belongings, broken ratchet straps, broken or out of place flex guards, signs are positioned correctly
Name the 5 touch points on the kart that need to be disinfected often
what is the steering wheel, side pods, seat adjuster, seat belt buckle, and the seat
Someone is stuck on the track (under/in a barrier), what do you do
what is call an all stop
standing on the silver walkways, not walking in front of live karts
What is basic pit safety
Most important thing when it comes to our guests
what is their safety
The track is slippery, tell me what that indicates needs to be done
what is sweep the track
End of night cleaning tasks
what is clean helmets, clear counter tops, sweep blue & red waiting areas, walk the tracks, reset pits
Proper way to slow down karts at the end of a race
What is slow the entire race down to pit speed
Proper places to stand when waiting to open the pit gate
What is the silver walk ways or the red area
Guests walk into the track area from the lobby, tell me the proper way to greet them
What is walk up and greet them, ask for their heat number, help them get the CORRECT sized helmet on, guide them to the correct track for their race.
A guest has lost their personal belongings on the track, what do we do
what is 1-2 track marshals wait for our next break to quickly walk the track
What is the proper protocol for cleaning up vomit
what is absorbent powder, disinfectant
Someone is hurt on the track, what do you do as the flagger
The first thing that should be done once karts come off the track
What is plugging in karts
H.E.A.R.T. Method
What is Hear & Listen, Empathize, Apologize, Resolve, & Thank
You see a broken part of the track, what do you do