Service Excellence
Loan Products
Deposit Products
Vocabulary
TRAILHEAD EXCLUSIVE
100
CONNECT WITH MEMBERS, ENSURE OPEN COMMUNICATION AND TRANSPARENCY
What is ENGAGE
100
THIS PRODUCT OFFERS A LOW VARIABLE INTEREST RATE OF 8.25%, NO ANNUAL FEE, AND FREE REWARDS BENEFITS.
What is a VISA CREDIT CARD
100
THIS PRODUCT IS A MEMBERSHIP MUST! $5 OF THIER OPENING DEPOSIT GRANTS THEM ACCESS TO THE TRAILHEAD COMMUNITY!
What is a SHARE SAVINGS ACCOUNT
100
THIS IS A LOAN OR SHARE ACCOUNT THAT HAS BEEN WRITTEN OFF AS A LOSS TO THE CREDIT UNION.
What is a CHARGE OFF
100
STRIPES, POLKA DOTS, AND HATS ARE ALL SOME OF THE THINGS THAT ARE EXCLUDED.
What is TRAILHEAD DRESS CODE
200
TREAT ALL MEMBERS AS SIGNIFICANT AND IMPORTANT
What is RESPECTFUL
200
THIS PRODUCT HAS MAXIMUM TERM OF 84 MONTHS. OPPORTUNITIES FOR RATE DISCOUNTS ARE: LOAN TO VALUE, AGE, AUTO PAY, AND/OR REWARD POINTS. MEMBERS CAN UTILIZE A PRODUCT CALLED "CUDL" TO GAIN THIS PRODUCT.
What is an AUTO LOAN
200
THIS PRODUCT IS OUR MOST POPULAR ACCOUNT. WITH RATES AS HIGH AS 3% HOW CAN IT NOT BE!
What is a KASASA CASH CHECKING ACCOUNT
200
THIS IS A SERVICE CONTRACTED COMPANY WHO ASSISTS OUR MEMBERS WITH FINDING AN AUTO BASED ON THE MEMBERS NEEDS.
What is AUTO MENTORS
200
AFTER ONE YEAR OF SERVICE YOU ARE ABLE TO CONTRIBUTE TO THIS. IN ADDITION TO THAT THE CREDIT UNION WILL MATCH A PORTION OF YOUR DEPOSIT!
What is a 401K
300
THANK MEMBERS FOR THEIR LOYALTY AND MEMBERSHIP
What is REWARD
300
THIS PRODUCT CAN BE A GREAT TOOL TO BUILD OR REBUILD A MEMBERS CREDIT. THE APPLICATION PROCESS IS EASY AND APPROVAL IS QUICK AND EASY.
What is a SHARE/MONEY MARKET/STOCK SECURED LOAN
300
THIS PRODUCT IS A WAY FOR MEMBERS TO SAVE UP FOR SPECIAL LIFE EVENTS. WITH A LOW MINIMUM OPENING DEPOSIT OF $5 AND THE CHANCE TO "ADD", IT MAKES THIS THE PERFECT SAVING TOOL.
What is a HOLIDAY CLUB/TAX SAVER
300
THIS IS AN ELECTRONIC NETWORK FOR FINANCIAL TRANSACTIONS IN THE US. THIS CAN INCLUDE DIRECT DEPOSITS AND/OR CONSUMER PAYMENTS.
What is an ACH
300
THIS IS A WEBSITE THAT OFFERS MANY DIFFERENT COMPLIANCE TRAINING COURSES.
What is CU DIGITAL UNIVERSITY
400
DEMONSTRATE AN INTEREST IN EACH MEMBER'S GOALS AND UNIQUE SITUATION
What is ANTICIPATE
400
THIS PRODUCT OFFERS 2 PAYMENT OPTIONS: 10 YEAR FIXED AND 15 YEAR FIXED. THIS PRODUCT OFFERS A 0% ORIGINATION FEE!
What is a 2ND LIEN HOME EQUITY LOAN
400
THIS ACCOUNT IS ONLY OFFERED TO THOSE MEMBERS WHO HAVE A SPECIFIC TYPE OF CHECKING ACCOUNT. WITH AN ADDED PERK OF 1.50% ON YOUR DIVIDENDS THIS PRODUCT IS AN EASY CHOICE.
What is a KASASA SAVER
400
THIS IS A COMPANY THAT MONITORS OUR MEMBERS DEBIT AND CREDIT CARDS TO PREVENT FRAUD.
What is FALCON
400
THIS GROUP OF PEOPLE OVERSEE THE OPERATIONS OF THE CREDIT UNION. THIS IS AN ELECTED POSITION AND IS MADE UP OF VOLUNTEERS.
What is THE BOARD OF DIRECTORS
500
TAKE OWNERSHIP TO HELP MEMBERS GET A GREAT BANKING DEAL AND ACHIEVE THEIR GOLAS. MAKE IT EASY.
What is DELIVER
500
THIS PRODUCT IS A TRAILHEAD EXCLUSIVE! MANY LENDERS IN THE AREA DO NOT OFFER THIS PRODUCT AND IT CAN BE A GREAT WAY TO EXPLORE THE WATERS AROUND YOU!
What is a FLOATING HOME LOAN
500
THIS PRODUCT HAS DEPOSIT LIMITS, SPECIAL TAX BENEFITS, AND CERTAIN AGE REQUIRMENTS.
What is an IRA (INDIVIDUAL RETIREMENT ACCOUNT)
500
THIS IS A WEBSITE WE USE TO CHECK INFORMATION ON MISHANDLED CHECKNIG AND SAVINGS ACCOUNTS. THIS HELPS TO ASSESS THE RISK OF OPENING AN ACCOUNT.
What is CHEXSYSTEMS
500
FDIC INSURES DEPOSITS CUSTOMERS MAKE INTO THEIR BANK ACCOUNTS. THIS ORGANIZATION INSURES DEPOSITS FOR CREDIT UNION MEMBERS.
What is THE NCUA (NATIONAL CREDIT UNION ADMINISTRATION)