PASSION
ROLES & RESPONISBILITIES
A. Stay current with new training materials and Policies & Procedures
B. Train, cross-train, and re-train employees
C. Be a leader and assist your Managers with contests, activities, and meetings
D. Tell everyone what they are doing wrong and then fix it
SUCCESS
A. Our Trainers need them so they know what to do. Trainers don’t always train and they could forget.
B. To ensure we don’t forget to train them on everything they need to know by showing them all of the agendas on day one and verbally quizzing them on all agendas on day two.
C. To ensure consistency and to use as a guide to set both the Trainer and trainee up for success. This helps trainees retain knowledge and build confidence each day.
D. It is important they get one day in all positions so they can figure out which one they want to do.
CORE VALUES
A. Fun with Purpose is TXRH culture
B. Because we do not take training serious
C. To make it less painful
D. Having fun is more important than being knowledgeable; they will learn everything over time
CULTURE KEEPER
A. Role model, teacher, culture keeper
B. Tardy, unapproachable, angry
C. Easy-going, unreliable, fun
D. Reliable, tardy, easy-going
LEARNING
A. Tell, Show, Do, Review
B. Get it or get out
C. Sink or swim
D. Taking quizzes and tests first then do the on the job training once you pass
TXRH
A. Passion, Partnership, Integrity, and Fun
B. Culture, Passion, Teamwork, and Fun
C. Passion, Teamwork, Support, and Training
D. Compassion, Integrity, Teamwork, and Speed
PURPOSE
A. So you don’t train the wrong person.
B. It helps so you wear your Trainer polo and uphold legendary image that day.
C. It will be hard to give up your shift.
D. So you can say hello and welcome the trainee by name and make him or her feel important from the start. It helps you make a great first impression.
KNOWLEDGE
A. Daily training agendas
B. The tests and answer keys so they get 100% on their test
C. Just paper for them to take notes
D. No materials needed
TRAINING
A. Trainees leave every day with questions and concerns.
B. Trainers don't review the previous day.
They only focus on the current day.
C. We have knowledgeable employees that display TXRH culture, we have lower turnover, and we consistently grow sales.
D. We do not have to fire as many people and can keep training at a minimum.
SUPPORT
A. Being a leader on shift, whether you’re training or not.
B. Have great communication and give constructive feedback.
C. Taking trainee out after work.
D. Use proper training materials and give trainee legendary training.
GOALS
A. Passion, Partnership, Integrity, and Fun
B. Training, Alley Rallies, First Time Guests, Taste & Temp, LAD, MIW,
C. Legendary Food, Legendary Service
D. Grow and 10-4