Foundation
Q: Name 2 signs an employee might benefit from an EAP referral.
A: Uncharacteristic lateness, visible distress, withdrawn behavior.
Q: What should a leader do if they overhear gossip about a write-up?
A: Stop it calmly, reinforce confidentiality, address privately.
Q: How much notice must employees give when calling out?
A: At least 2 hours.
Q: Scenario: A server rolls eyes at expo staff. Coach or escalate?
A: Coach — tone/respect issue, not HR escalation.
Q: When should you ask for help or escalate?
A: Safety unclear (IIPP), behavior repeats, or discipline feels beyond scope.
Q: When is BCC the best option?
A: Large updates or sensitive messages to protect privacy.
Q: True or False: It’s okay to use your Legends laptop for freelance work on your day off.
A: False.
Q: What’s the LEAP method for coaching attendance?
A: Listen, Empathize, Acknowledge, Produce a Solution.
Q: What hotline can be used to report harassment or policy violations?
A: Legends Integrity Hotline, 1-866-921-6714.
Q: What’s the golden rule of evaluations to prevent surprises?
A: Keep feedback ongoing, not just at review time.
Q: What does Q L E stand for?
A: Qualifying Life Event
Q: Why should leaders use email for follow-up instead of only verbal or text?
A: Creates a timestamped, professional record.
Q: What are venue-specific hazards?
BONUS: Name 3 we have identified in TTT.
A: Hazards or Safety Issues specific to a venue or Safety Hazards that only apply to a specific venue.
BONUS: Hot to Cold, Unhoused, Heat Exhaustion during activations, Crowding, Slips, Trips, Falls
Q: What does the SBI feedback framework stand for?
A: Situation–Behavior–Impact
Q: Name 3 qualities of SMART goals.
A: Specific, Measurable, Actionable (also Relevant, Time-bound).
What’s an example of a Qualifying Life Event (QLE)?
A: Marriage, adoption, loss/gain of coverage.
Q: What makes feedback meaningful?
A: Timely, specific, actionable, behavior-focused.
Q: Why are structured follow-ups important?
Hint: 3 key reasons
A: They show commitment, track progress, and adjust goals as needed.
Q: What is the escalation process?
Hint: There are 5 steps
A: 1. Manager, 2. HR, 3. Regional, 4. Central Region HR Email, 5. Integrity Hotline
Q: Scenario: Employee texts ‘Why is my paycheck short?’ What’s the right first step?
A: Check UltiPro/7shifts or escalate to HR/Payroll if you have already checked, then follow up with the employee with facts. Don’t guess!
Q: When should an Origami Risk report be submitted?
A: Immediately after a safety incident, near miss, injury, property damage, theft, or guest/team safety concern; and always before the end of the shift.
Q: What are the four steps of the GROW model?
A: Goal, Reality, Options, Will.
Q: Scenario: Employee asks in January, ‘Do I get a raise?’ How should a leader respond?
A: Redirect to evaluation process, tie to goals/metrics, avoid promises without context.