CULTURE
Who founded TXRH?
Kent Taylor
Mention 5 Training Tips
*Be on time *Be organized and prepared
*Get to know the Trainee *Repeat Key Points
*Introduce trainee to everyone * Repeat Key Points
*Ask and encourage questions
*Set expectations for shift
What do we look for when choosing trainers?
Passion for the job
Position Knowledge
Positive Attitude
Team Player
Desire to train others
How long do servers have to great a table?
45 seconds
What dows G.R.O.W stand for?
Guest Right Of Way.
What is our Mission Statement?
Legendary Food
Legendary Service
How can you be a role model?
*Protect the Brand
*Be a leader and demonstrate integrity (do the right thing when no one is watching)
How many trainers are ideal?
at least one trainer in each position
What 2 areas do you need to suggest specific items?
At TXRH we don't have customers, we have
GUESTS
What are our Core Values?
Passion
Partnership
Integrity
Fun
All with purpose
How can you be a culture keeper?
Make everyone feel welcome
Be knowledgeable and passionate in your position with the desire to learn and grow.
What is a TTT?
A meeting to teach and develop legendary trainers
Before meal halfway through, after meal we ask halfway through
What traininig materials do you need for classroom and one-on-one training?
Jagger's Today and training handbook
What is our purpose statement?
Serving communities across Americ and the World
As a trainer, your job is to:
Train, cross-train, and re-train employees.
Stay up to date with changes and be able to communicate them with confidence (methods, materials, Policies & Procedures)
How can you support your TC?
Utilize training materials provided
Know your training schedule, show up for training shifts and be on time
Give daily feedback on Roadie's training
What is the magic "P" word when it comes to dishes?
PREBUS PREBUS PREBUS
What do we do when our bar drinks aren't ready?
We ask our friendly bartenders if they need anything or we run a tray and come back.
What are our operational goals?
Manager in the Window (MIW)
First-Time Guest (FTG)
Training
Taste& Temp
Leader at the Door (LAD)
What are 5 Trainer Traits?
*Compassionate *Relatable
*Reliable *Great Communicator
*Patient *Ability to teach
*Upbeat attitude *Leader every day
*Organized
*Team Player
Why are position training agendas important to the success of training?
To ensure consistency, and to set both trainer and trainee up for success.
Name 4 items that can be suggested as toppings
Onions, Mushrooms, Cheddar, and Bacon
How long should it take to clean a table?
30-45 seconds
What was our founder's mission?
"We are a people first company that just happens to serve steak."
What are the four steps to legendary training?
Tell
Show
Do
Review
Why do we make training fun?
Fun is part of Jaggers culture
What is one requirement when it comes to steaks?
Repeat back steak temps
Complete Yarely's favorite phrase: "WE ARE A TEAM...
LET'S ACT LIKE ONE"