Culture
Mention 5 Training Tips
*Be on time *Be organized and prepared
*Get to know the Trainee *Repeat Key Points
*Introduce trainee to everyone * Repeat Key Points
*Ask and encourage questions
*Set expectations for shift
What do we look for when choosing trainers?
Passion for the job
Position Knowledge
Positive Attitude
Team Player
Desire to train others
What is our Mission Statement?
Legendary Food
Legendary Service
How can you be a role model?
*Protect the Brand
*Be a leader and demonstrate integrity (do the right thing when no one is watching)
How many trainers are ideal?
at least one trainer in each position
What are our Core Values?
Passion
Partnership
Integrity
Fun
All with purpose
How can you be a culture keeper?
Make everyone feel welcome
Be knowledgeable and passionate in your position with the desire to learn and grow.
What is a TTT?
A meeting to teach and develop legendary trainers
How can you embrace the teacher role as a trainer?
Train, cross-train, and re-train employees.
Stay up to date with changes and be able to communicate them with confidence (methods, materials, Policies & Procedures)
How can you support your TC?
Utilize training materials provided
Know your training schedule, show up for training shifts and be on time
Give daily feedback on Roadie's training
What are our operational goals?
Manager in the Window (MIW)
First-Time Guest (FTG)
Training
Taste& Temp
Leader at the Door (LAD)
What are 5 Trainer Traits?
*Compassionate *Relatable
*Reliable *Great Communicator
*Patient *Ability to teach
*Upbeat attitude *Leader every day
*Organized
*Team Player
What are the four steps to legendary training?
Tell
Show
Do
Review