Service
What are the “types” of time punches we can add through the Labor hyperlink on the repair order?
Detailed time punch (Date In/Time In- Date Out/Time Out)
Total hours (using the total hours check box)
Can I reference all of my parts from my MPO at the same time?
You can but it is recommended against because it will lack some trackability and will give parts away for free.
True or False. During the physical inventory process. As soon as I save my changes, the quantities automatically change in my inventory?
False, you have to process the request first.
What's the most basic way a part gets its price?
Supplier Record
Do I have to look up the cost I charged a core to give proper credit?
No, I can use the Right to Return core hyperlink and it will reflect the price I charged them.
Can we have backordered or interbranch parts [that have not been received] on a repair order when we invoice?
No, all parts that have not been received on an RO will have to be moved to a different RO in order invoice.
Can I update a purchase order after I finalize it?
Yes you can, up until receiving.
What is Inventory Classification used for?
It is used to measure the performance of the part.
Can anyone override pricing in parts applications?
No, this is permission based
Can I search a part by description?
Yes, you will have to look it up by the expanded search.
What information do we use as a VIN if a unit does not have a vehicle identification number?
The License Plate Number
The cost field is not a required field on a MPO. True or False, it's ok to leave the cost field empty when referencing a part?
FALSE. It will cause AP issues during the MPO reconciliation process
True or False. I can make changes to the part number and description while in the branch part record
FALSE. You will need to do this while in the master record
Where do I attach a website for a part
Characteristic Types
How do I find parts from my price file that aren't popping up when looking them up?
Price File Lookup
What application is used to clock technicians in and out?
Barcode Time Entry, Technician Time Entry, Technician Time Search, Technician Time Maintenance or Labor through the RO
Why didn't my purchase order fill the backorder?
You probably didn't run it as a Suggested PO first
When I receive in parts during the purchasing and receiving process, does it update my cost and prices?
No, your system is not setup to do that.
How can I do a prepayment for a backordered part on a parts order?
Using the Misc Charge called deposit
How do you initiate an I/B order through a Parts Order?
When you close the Parts Order application
How would we charge one task on an RO to a different customer in the instance of warranty or insurance?
Alternate billing on the task
What application is used to create volume quantity (bulk buy) for parts?
Alternate Purchase Source
How do I receive in my Miscellaneous PO parts?
You don't, MPO aren't received and do not touch inventory
How far can I discount a part in a parts order in your system?
There is no limit
*Parameter 331*
When does a Quote get deleted out of my system?
Is there a limit to how many times you can turn a quote into a Parts order?
It doesn't get deleted until you delete it
There is no limit.