Host
High Chairs, Wheelchairs, Table, Booth.
What is SPECIAL ACCOMMODATIONS?
G.R.O.W.
What is guest right of way?
How do you clock in without a manager card?
You are ON TIME, 5 minutes early and no more than 5 minutes late.
What cheese comes on the steakhouse filet salad?
bleu cheese crumbles
What is the SIR method?
Size, Interview, Rate
Easiest 2 Story Points to say at the HOST stand.
What is Hand-cut Steaks and Fresh-baked Bread?
10-4
10 Feet away: Acknowledge by smile, Wave
4 Feet away: Acknowledge verbally, say Enjoy your food or Thanks for coming in! ETC.
The amount of times you need to complete your running sidework (shift duties).
What is before it goes empty and when it needs to be done?
2 types of steak make a Porterhouse T-bone. What are they?
What are New York Strip and Filet?
Where is Frank's hometown?
El Paso, TX
What is the proper way to answer the phone?
"Texas Roadhouse in Lehi, this is (your name), how can I help you?"
4 "B's".
What are bus tubs, baskets, back dock, and bathrooms?
When should you pre-bus your tables?
When there are empty plates or cups BEFORE your guests leave AKA when they are still at the table.
Pork Baby Back Ribs
How many managers have lived in Texas? And who?
4. Keri, Frank, Madi, Avery
Max amount of guests in a large party.
What is 14 people? Including babies
The place where white towels belong.
What is sanitizer bucket, your hand, on the table (cleaning), linen basket?
spectacular food/NA PPA
What is $20+
How many critters are in the dinner, salad, and ranger meal?
7, 4, 5
Kent's top 10 FOH
1. knowledgable servers
2. 3 table stations
3 Urgency on greetings, drinks, and food
4. Host- smiles, urgency, guest concern vs. name taker
5. manager table visits
6. lighting, temperature, music level, TVs
7. crew involvement
8. sense of fun
9. Bartenders- speed, awareness, learn. guests name
10. restroom focus
3 words to describe "H" service with HEART.
What is FUN, FRIENDLY, & ENERGETIC?
3 words to describe "E" service with HEART
What is KNOWLEDGABLE, PASSIONATE, & CARE/CONCERN?
3 words to describe"A" service with HEART.
What is PROUD, PRESENT, AND ATTENTIVE?
3 words to describe "R" service with HEART
What is KIND, COURTEOUS, & RESPECTFUL?
3 words to describe "T" service with HEART.
What is GENUINE, MEMORABLE, AND GRATEFUL?