Service With Heart
Characteristics for Howdy
Friendly, Energetic, Fun
When can we be shopped?
ANYTIME!!
How much is a Patron kicker?
$3
What is our store number?
146
What is our Mission Statement?
Legendary Food, Legendary Service
Characteristics for Engage
Passionate, Knowledgeable, Care/Concern
What specific things do servers need to suggest on the shop?
Drinks and Apps
How can you sell a non-alcoholic beverage?
Flavors! (Raspberry, Strawberry, etc.)
What is our telephone number?
(806)352-7427
Who is your FOH Training Coordinato?
Hand cut steaks, fall off the bone ribs, fresh baked bread, made from scratch sides and dressings, legendary margaritas, ice cold beer
Characteristics for Arrive
Proud, Present, Attentive
How many parts of the story must you say on the shop?
Three
3 way to upsell a steak?
Size, Smother, Sidekick
What exit do you take to Roadhouse?
68B
Name 2 operational goals
MIW, FTG, LAD, alley rally, taste & temp, training
Characteristics for Respond
Kind, Courteous, Respectful
How long do servers have to get to the table?
45 Seconds
What is a good smother %?
30%
Who is our founder?
Kent Taylor
What are our Core Values?
Passion, Partnership, Integrity, Fun
Characteristics for Thank You
Genuine, Memorable, Grateful
Name on thing we are all responsible for?
The Story, Wearing name tags, Line dancing, BIG hellos, BIG goodbyes, G.R.O.W
What is a good load percent?
60%
What is our addres?
2805 W I-40
Name 3 of Kent’s Top 10?
Knowledgeable Servers, sense of fun, urgency on greetings drinks food, manager table visits, 3 table sections, restroom focus, bartenders, hosts, lighting temperature music level TVs, crew involvement