TXRH Knowledge
What's our mission statement?
Legendary Food, Legendary Service
List all the roles of togo
Boxer, Phones, Register
List the steps of making a flavored lemonade/tea
1.Full glass of ice
2. Lemonade/tea
3. 2 pumps of flavor
What's the amount of time you have to greet a bar guest?
List out the acronym of Service with HEART
H- Howdy
E- Engage
A- Arrive
R- Respond
T- Thank you
What is the maximum amount of times the phone is allowed to ring?
2 times
List the main categories of upselling
Suggestive selling, Upselling, Sharing
Build an Island Cooler (interactive)
1 1/4oz Parrot Bay Coconut Rum; 3/4oz Peach Schnapps; 1/2oz Blue Curacao; 1/2oz Sweet n' Sour; 6oz Lemonade
Shake 5x & Pour over ice
Garnish orange and cherry
List atleast 3 Kent's Top 10
1. Knowledgeable servers
2. Sense of fun (smiles)
3. Urgency greetings, drinks, and food
4. Manager table visits
5. Three table stations
6. Restroom focus
7. Lighting, temperature, music level, and TVs
8. Bartenders: speed, awareness, learn guest’s name
9. Hosts: smiles, urgency, guest concern vs. name takers
10. Crew involvement
List out the complete bagging procedure
Staple/tape ticket to bag, label items on boxes*, check for extras, separate hot and cold items, check off items in bag, and sign/initial the order
Why is pre-bussing important?
Helps turn table times faster, Gives guests more room to enjoy dining experience, Helps speed up SA's
Build a Whiskey LIT (interactive)
3/4oz Jack Daniels; 3/4oz Jim Beam; 3/4oz Southern Comfort; 4oz Sweet n' Sour; splash of coke
Fill pint glass with ice
Garnish lemon wedge
What are our Core Values?
Passion
Partnership
Integrity
Fun...
All with a purpose
What is the maximum amount of time the phone should be on hold?
30 seconds
What are the 3 characteristics of Howdy?
Friendly, Energetic, Fun
How much ice should you fill the shaker for a Legend Margarita?
90%
List atleast 4 Operational Goals
1. Manager in the window
2. Alley Rallies
3. First time guests
4. Leader at the door
5. Training
6. Employee image
List the steps of taking a phone order
Ask the guest’s first and last name and telephone number, Ring in each item ordered, Upsell, Repeat the order back to guest, Inform the guest of their pickup time
What are the 3 characteristics for Thank You?
Genuine, Memorable, Grateful
Build a Legend Margarita (interactive)
Margarita Sour - 4 oz; Patron Silver - 1/2 oz; Patron Reposado - 1/2 oz; Patron Anejo - 1/2 oz; Grand Marnier - 1/2 oz
Shake 5x Times w/ ice
1/2 Rim of Black Salt
Garnish lime and orange