Service w/ HEART
Fun, Friendly, Energetic
What is Howdy?
When we are out of a certain product this is what we say
What is 86?
ex: 86 prime
Within 10 feet, acknowledge the guest & withing 4 feet, interact with the guest
What is The 10-4 rule?
Things that servers should suggest on the spot
What are specific Drinks & Appetizers?
Founder of Texas Roadhouse
Who is Kent Taylor?
Genuine, Memorable, Grateful
What is Thank You?
The way we abbreviate guests that come to our location for the first time?
What is a FTG (First Time Guest) ?
How we describe always letting the guest walk/go first
What is G.R.O.W. (Guest Right of Way) ?
The amount of time a server has to greet a table
What is 15-45 seconds?
Current CEO of TXRH
Who is Jerry Morgan ?
During this letter of service w/ heart is when you do a two minute, two bite check.
What is A (arrive)?
The words we say when we enter or leave the kitchen
What is "Corner In" / "Corner Out" ?
Legendary Food, Legendary Service
What is the Mission Statement?
One thing under the Teamwork Section that every employee is responsible for
(there are multiple correct answers)
What is naming 3 parts of the story, wearing name tags, line dancing, big hellos and goodbyes, & GROW?
Location of the first TXRH
What is Clarksville, IN?
During this letter of service w/ heart we should use responses like "Right away," "Absolutely," " My Pleasure."
What is R (respond)?
When you are overwhelmed or behind needing help from another roadie or a manager
What is In The Weeds?
Passion, Partnership, Integrity & Fun... ALL with a PURPOSE!
What are Core Values?
The amount of time a to-go host has to greet a guest outside at their vehicle
What is 3 minutes?
Year TXRH was founded?
What is 1993?
The Bubba WOWs for this letter include:
Make connections with guests, make them feel special, make eye contact with guests when they are speaking, crew involvement: be aware of bread refills needed around your section.
What is E (engage) ?
What we call a constant manager presence at the host stand on busy nights or holidays
What is LAD (Leader At The Door) ?
Manager In The Window, First-Time Guest, Taste & Temp, Alley Rallies, Training, & Leader at the Door are all...
What are Operational Goals?
The amount of time in which an order must be ready for a confirmed pick up time on a to-go shop
What is 10 minutes?
Customized mural that is in every TXRH
What is a Native American mural?