Accounts
How much do we charge for Business Accounts?
Basic Business: $0
Preferred Business: $5
Elite Business: $15
Cell Phone Use - What is RBFCU's policy on Cell Phones in the work place.
The use of personal communication and enhanced mobile devices including cellular phones, smart phones and tablets (devices) in work spaces is not permitted without management approval. Employees who believe their situation necessitates an exception should advise their manager or department head. If given permission, the device must be operated in a manner not disruptive to the work environment. Employees may use personal devices on their lunch breaks.
What are some of the specific characteristics that you need to look for on our members that are listed in the Robbery Witness Form?
Body Type, Complexion, Hair Color, Hair Style, Facial Hair, Eyebrows, Eye Color, Nose, Teeth and Speech.
What reasons would we place a hold on a check?
Reasonable Cause to Doubt Collectability
New Accounts
Large Deposits
Re-deposited Checks
Repeated Overdrafts
Emergency Condition
What is Reg E?
Reg E is a regulation put forth by the Federal Reserve Board that outlines rules and procedures for electronic funds transfers (EFTs) and provides guidelines for issuers of electronic debit cards.The regulation is meant to protect banking customers who use electronic methods to transfer money.
Can I use a SuperSaver IRA Certificate as collateral for a loan?
No. Loan collateral cannot be SuperSaver IRA Certificates.
What are some common Acronyms that we use here at RBFCU? They can be the codes that you will see in your journal or commonly said among your coworkers.
ATM – Automated Teller Machine
BSA – Bank Secrecy Act
CTR – Currency Transaction Report
IOLTA – Interest on Lawyer Trust Accounts IRA – Individual Retirement Account
NSF – Non-sufficient Funds. RBFCU calls this an Insufficient Funds Fee.
PIN – Personal Identification Number
POD – Payable on Death
PSAV – Primary Savings Account
RCC – Remotely Created Checks
TUTMA – Texas Uniform Transfers to Minors Act
UCF – Uncollected Funds
After you have already dispensed the default Robbery dispensed procedure, what should you do if the robber were to ask for more?
Comply with what they want, your life is more important.
When issuing temporary checks for a business account, what do you have to change before printing them for the member?
Change the Check style to "Personal" instead of "Business"
What is the difference between a Qualified and Non-qualified referral?
Qualified - When YOU suggest to the member
Non-Qualified - When the MEMBER suggest
What are some types of Specialized Accounts?
TUTMA
Guardianship
Estate
Interest on Lawyers Trust Accounts
Fiduciary
Irrevocable Trust
Revocable Trust
What are some of the prohibited work attire according to our Employee Handbook?
•Eyebrow, tongue, nose, septum, and lip piercings, or gauges
• Visible tattoos on, chest, neck or face
• Hair that is dyed/colored either in manner of color that is unnatural (i.e., green, blue, striped, etc.) or is styled in a radically different or unprofessional manner (i.e., mohawk, etc.)
If one of our team mates in on lunch during a Robbery, how do we contact them?
Aparna or Travis when taking roll call will contact said employee and let them know about what is going on.
Remember the safe agreed upon location..
Bonus - What is the location?
What is Reg CC/ Fund Availability Policy?
Reg CC ensures that we are depositing the negotiable instruments in a timely manner within our Credit Union Policies.
Cash - Immediate
Check - Up to 7 business day
Fees - SAVE FOR THE END
Cashiers Check -
MO -
CA -
Non Member CA -
Cashing a check -
Non Member Check Cashing -
Notary -
Domestic -
International -
Stop Payment -
CP -
NSF -
Non Member Coin -
Member Coin -
Statements -
Collection Item Domestic -
Collection Items Foreign -
What is a General Ledger Error?
Selecting the wrong GL when processing a transaction.
EX: Choosing Coin instead of Cash Advance.
What is a substitute check?
To make check processing faster, a federal law called the Check 21 Act permits financial institutions to replace original checks with substitute checks. These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states: "This is a legal copy of your check. You can use it the same way you would use the original check." You may use a substitute check as proof of payment just like the original check.
BONUS - Do we accept Substitute Checks?
What does the Lobby Coordinator do in the event of the robbery?
They lock the door, and use the binoculars and try to get any vehicle information and put up the temporarily closed sign.
What is the check limit for RVPs and what do you do if they check is over $5million?
*Any amount above $300,000 must be approved by a RVP or SVP of Branch Operations if the member requests any additional funds outside the regulatory release of $5600 in checking be made available.
*Check Deposits Over $5 Million Send Email to VP of Finance, AVP – Finance ALM & Investments, and CC Regional Vice President, with the following information: Member Name, source of funds/maker, and any member statements with plans for funds * Cashier’s Checks issued for one million dollars or more require RVP approval. Acting RVPs do not have authority to approve
What are our Downtime Procedures?
We would have our members fill out 2 "Transaction Receipts" and let them know when our systems come up we will process their transaction. Member get's a copy, we keep a copy.
When are our members able to start closing their Share Certificates?
6 Days after they open the Share Certificate.
What is a Type I Offense according to RBFCU's Employee Handbook?
• Theft, fraud, or other acts of dishonesty
• Immoral or indecent conduct
• Falsification, misrepresentation or material omission of any form or official record including, but not limited to, employment application, timecards, use of a mobile device to clock in/out without prior approval from management, medical records (or medical documentation) and/or other personnel documents, and/or applications and/or documentation submitted for any assistance request
• Accident involving a RBFCU vehicle if the presence of alcohol or drugs is determined during the time frame of accident
• Insubordination, disrespect or flagrant disobedience to supervisors
• Gross disrespect in action or language directed toward a member or other employees
• Drinking or using drugs on premises
• Possession of drugs, unless legally prescribed or over-the-counter, or having alcohol that is not sealed in original packaging on premises
• Fighting or bringing a weapon on RBFCU premises, assault or threat toward another employee or member
• Willful destruction of RBFCU property or property belonging to members or other employees
• Unauthorized release or use of confidential information belonging to RBFCU in addition to that belonging to a member, employee, or vendor
What is Four Points FULL address?
6911 North Ranch Road 620. Austin, TX 78730 Building 3.
What are all of the features that we look for on a check before negotiating?
Date
Pay to the Order of
Numerical Number
Written Number
Memo
Signature
Endorsement
Maker of the Check
What is the NCUA? What do they do? How much do they insure?
The National Credit Union Share Insurance Fund was created by Congress in 1970 to insure members' deposits in federally insured credit unions. Each credit union member has at least $250,000 in total coverage.