Systems
Which disposition will remove the lead from our dialer and make sure we can't call out to that number anymore?
Do Not Call
What is Coverage C? List the name and explain the coverage.
Personal Property
Covers the stuff you own — furniture, electronics and clothing, for example.
"If you were to move - whatever you would put in a mover's truck would be covered under cov c."
How many CAT claims do not count towards the surcharge?
1
Roof
HVAC
Plumbing
Electrical
What is the main difference between our HO3 and DP3 policies?
DP3s allow rentals and HO3s do not.
Which skills do you select when you want to receive outbound calls in Five9?
Outbound - FL/LA
DAILY DOUBLE
(E) Personal Liability
(F) Medical Payments to Others
Clients must be insured with a new carrier for at least _ days for a prior lapse to not count.
30
We will mark a roof cover FBC equivalent if it was replaced on or after what year?
2002
When looking at a home on Streetview or realtor site, what are ways you can determine if a home is made out of wood?
Dividing line and windows are flush against the exterior wall.
What is the first thing you should do on the coverage details section?
Check the information bubble for Coverage A.
What is Coverage A? List the name, explain what it covers and what the difference is for HO3, HO6, MH3.
Dwelling Coverage
Covers the walls, roof, floors, foundation and everything attached.
HO3 - covers main structure and everything attached.
HO6 - "Walls in" or Interior
MH3 - "Just the box" and not what's attached.
Risky Zip Codes require how much Cov A and what Insurance score?
Cov A >$350K and insurance score > 725.
Name the 4 type of roof material types and their lifespans.
Flat - 10 years
Shingles - 15 years
Tile - 40 years
Metal - 40 years
For our MH3 policy, list at least 4 knockouts.
Overhanging tree limbs
3 or more steps with no handrails on at least one side
Exposed skirting and not tied down
ACV doesn't equal at least 20,000
DAILY DOUBLE
Create a new customer.
Enter in info like name, phone number, email address, etc.
If info like phone number or email matches a current customer’s number or email in the kustomer system, it’ll prompt you to merge the customer.
Merge the profiles.
Explain Ordinance or Law Coverage
Coverage for loss caused by enforcement of ordinances or laws regulating construction and repair of damaged buildings. If an older home was not up to the local building code before a loss, this coverage would cover (up to its limit) the cost to fix the damaged portion up to code.
What is required if there is a open claim within the past year?
A letter of loss experience from a prior carrier.
DAILY DOUBLE
1. Completed within the last year
and
2. Includes colored photos.
List the order we check the high impact details, as well as, the tool we use for each
Google Maps to confirm Roof Shape/Material
CA site to confirm Const.
Google Maps/Streetview/realtor for Foundation Type
Zillow/Realtor for Quality Grade
On Kintranet, can you tell me what susan dipasquale's insurance score, dwelling coverage and premium is?
882
270,000
1414
What's the difference between Catastrophic Ground Collapse Coverage and Sinkhole Coverage?
Sinkhole - Sinkhole coverage applies when you have partial loss due to sinkhole activity that does not qualify as catastrophic.
CGC - is a severe form of sinkhole loss when layers under the ground's surface abruptly collapse, cause a visible depression in the ground, and make a home uninhabitable.
When is the only time kin will accept a roof material on top of another roof material?
Metal over shingle
Name the "Default Credits" that a customer will qualify for if their home was built 2002 or after for wind mitigation credits along with what isn't included.
Roof Cover - FBC Equivalent
Roof Deck Attachment - 8d@6"/6"
Roof to Wall Connection - Clips
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SWR - None
Opening Protection - None
When do we allow window AC units + no central air on our HO3 policies?
EXCEPTION: NO CENTRAL IS OKAY PROVIDED THAT LIMITED WATER IS ON THE RISK AND NO OTHER CONDITIONS WITH THE HOME EXIST.