Pre Session
When they arrive for warm-up with, “Hi/Hello, First Name.”
How many calls are trainers responsible for making each week?
5 calls
Where should cell phones be during a session?
In the office, locker, bag, etc. (put away where a client cannot see it)
What two questions do we ask clients before beginning their workout?
Ask how they are feeling from last workout/ if there any changes since the client’s last session AND how it is going with their SMART Goal.
Name 3 things you tasks that can be done during blue time.
Laundry/Cleaning,
Calls/ update Scorecard,
Checking emails/schedule,
Pulling/putting away folders,
Writing Workouts
Studying Top 10/Jeopardy material
Name 3 of the "during the day" tasks that everyone is expected to be completing.
daily phone call & log them on scorecard
Complete daily cleaning chore
Keep up with the laundry
Postcards/Direct mail (check with Amanda/Ashlie/Jen/TJ)
Keep trash bins empty
Clean after every session
What do you do if a client is not scheduled out for all remaining sessions in their Account Details?
Find out why and schedule- If you were not able to schedule or could only schedule a small number of sessions, update the Manager with the client’s schedule status
What is the bi-weekly tasks for ALL team members?
Turn in Time Sheet for the pay period. Recording hours, sessions, late cancels and any bonuses or vacation pay.
What are 3 responsibilities to be done by the trainer(s) on Morning Shift?
Check laundry
Turn radio on
Check your schedule for the day
Pull folders
Check emails