What to do Mammogram
How long is the duration for a regular screening mammogram?
20 minutes
For dexa prep what does the patient needs to avoid taking 24 hours before the exam?
Calcium Supplements
What modality can New Castle Imaging - Jameson schedule?
Screening Mammogram
Order for Dexa scan shown in Epic says DXA Appendicular Skeleton Left, how do we assist?
We refer back to provider and ask to change the order
What callback type do we choose in sending message for removing mammogram reminder letters?
Standard
This means that the patient have never had a mammogram before, what do you call that?
When do patients frequently do Dexa scan
Every 2 years
What modality services does North hills Imaging wexford supports?
Screening mammogram and Dexa scan
A patient has a Dexa order in hand but the provider is UPMC with Epic access, how do we assist?
Refer back to provider
For patients that are having issues with positioning during Dexa scans and require a larger chair size or has room limitations, where do we refer them to?
UPMC Magee-Womens Hospital - Oakland
What is the regular timeframe for results to be available for screening mammogram?
within 7-10 business days
within 3-5 business days after the exam is completed
What is the number for UPMC Children's Hospital of Pittsburgh (CHP)
412-692-5500
When transcribing Screening mammogram order in Epic what do we use?
BI Mammogram digital screening with tomosynthesis (IMG11052)
When transcribing Dexa order in Epic what do we use?
DXA Axial skeleton 1 or more sites - screening (IMG10206)
Name the Same day read locations we have for Western Imaging
Lemieux (Cranberry), North (Wexford), South (Bethel Park), St. Margaret (Aspinwall), West Mafflin (Pleasant Hills), Monroeville ( Miracle Mile), Oakland (Oak), Hillman (Hil), Passavant McCandless (MCC)
A third party wants to change demographics for a patient, how do we assist them?
inform the caller that demographic updates must be completed through the provider's office/patient's next appointment
If a patient wants to schedule multiple exam and 1 of those is not being scheduled by our department, what is the next best thing to do?
Transfer to Women's imaging (UPMC Sched) and select option of exam not schedule by Carenet
This is essensially a standard mammogram with contrast. We do not schedule this but we transfer it to the research department.
Contrast Enhanced Mammogram/CEM
When scheduling Dexa scan what diagnosis are not able to be scheduled for a different facility?
Patients with Osteoporosis or Osteopenia
Which site is located at 5500 Corporate Dr, Suite 100, Pittsburgh PA 15237
North Hills
If patient has community blue as their insurance and wants to schedule an appointment, how do we assist?
Advise patient about option to self-pay since its not covered
Give a spiel about offering Self service option after a call
UPMC also offers a secure patient portal at portal.upmc.com or myupmc.com where you can manage appointment, view results and message your care team.
Although we already handled this today, you can also manage this through the UPMC patient portal or portal.upmc.com or myupmc.com, which may save you a call in the future
I recommend the UPMC portal at portal.upmc.com or myupmc.com. It's available 24/7 and gives you direct access to your information
Using the portal is not required, but I do want to make sure you're aware that portal.upmc.com or myupmc.com is available whenever its convenient for you. You can still reach us by phone anytime
Just so you're aware, you can start through UPMC.com and if you have a portal account, portal.upmc.com or myupmc.com gives you secure access to manage everything in one place