Service with Heart
What is the sole purpose of SWH?
8;6
What is the Mission Statement?
LEGENDARY FOOD, LEGENDARY SERVICE
How many days do we train servers?
4 days
Sweet & Sour, cold water, tequila well (El Dorado)
Name three Bubba's WOWs from howdy.
Name all the ingredients in a smokehouse burger.
LTO, sauteed onions, sauteed mushrooms, jack cheese, american cheese, and bbq sauce!
What are our Core Values?
Passion, Partnership, Integrity, and Fun. with a purpose!
What does the agenda for day 1 consist of?
H & E, apps, salads, kids/rangers, sides, bottled/draft beers, margaritas, ect.
What are the ingredients in the following two margaritas? Jamaican & Hurricane
OJ, PJ, Rocks mix, Malibu, and Peach Schnapps
OJ, PJ, Rocks mix, Captain Morgan and Grenadine
Name three characteristics of Arrive
Proud, Present, and Attentive
Fill in the blank.
Pulled pork dinner: ___oz
Pull pork sandwich: ___oz
Pulled pork sidekick:___oz
10oz; 8oz; 6oz
Name 5 of Kent's Top Ten Service Priorities
Knowledgeable Servers» Sens»e of Fun» Urgency on greetings, drinks and food» Manager table visits» 3-table stations» Restroom Focus» Lighting, temp.,music levels&TVs» Bartenders» Hosts» Crew Involvement
What does day 2 agenda consist of?
A & R, steaks/temps, chicken, seafood, ribs, country dinners, wines, ect.
Dark Horse Cabernet, Louise Martini Cabernet, Mirassou Pinot Noir, and Barefoot Merlot
Name three characteristics of Respond
Kind, Courteous, and Respectful
What ingredients are in a Chicken Critter Salad?
4 Chicken Critters, egg, jack, cheddar, tomatoes, and bacon. The mix consists of iceberg, romaine, cabbage, and carrots.
Name 3 Kent's Top 10 Food Service Priorities
Cuts of Sirloin & jaccard» Season/cook procedure» Ribs» Cuts of Ribeye» Hot mashed potatoes» Fresh, hot bread/cold butter» Cold, fresh salads» Side items hot & fresh» Onion consistency» Frozen margarita consistency & taste
What does day 3 agenda consist of?
T, combos, desserts, burgers, liquors, specialty drinks, store specials, large party focus, etc.
Which white wines do we carry?
Ecco Domani Pinot Grigio, Flip Flop Moscato, Kendell Jackson Chardonnay, and Cupcake Chardonnay
Name three Bubbas WOWS from respond.
What ingredients make up a Filet Salad?
2 Filet Medallions, house salad lettuce mix, diced red onion, bleu cheese crumbles, tomatoes, bacon, italian dressing, SD bleu cheese dressing, and croutons.
Name our Operational Goals.
MIW, Alley Rally, Training, Leader at the Door, First-Time Guest
Name the quizzes/tests that must be completed to become a server.
Daily Quizzes, Table Number Chart, Menu Test , Server, Bar Knowledge, and Drink Knowledge Tests » FOH Safe Food Test
What does the Sangria Red consist of?
Red wine, orange juice, TRH Sweet n Sour, Grenadine, Juarez Triple Sec, Finest Call Peach Puree, Brandy, and a splash of sprite