TRAINER ONBOARDING

Facilitators Tools & Resources

100

This task is for Humana you will complete this everyday at the EOD. 

DAILY SUMMARY 

200

What GO link do I use to get to SHAREPOINT for Humana +200

GO/ldlanding 

300

This Task is due by EOD each week on Friday or before 7AM on Monday. 

THE SENTIEMENT 

400

TRUE OR FALSE 

Training Attendance ( Humana)   has to be submitted every Wednesday 

FALSE - complete daily 

500

Where on Sharepoint can I verify if a advocate has completed their Ethics and Compliance? +200

Under class reporting - Learning and delivery COE NH Ehtics... 

TASKS

100

This item has to completed on day 16 of training 

+100

Middle Survey 

200

This Item has to be completed the day before live calls +50

SME assignment and or Create your Genesys Dashboard

300

This has to be completed for each advocate before graduation

Live call listening - ucaf / coaching 1:1

400

Where do yo go to create a Dashboard in GENESYS hint first 4 steps - + 1000

- performance 

-workspace 

-select dashboards from the default list 

-Click the + to create a new 

500

What day do we complete the Security Access check? +500

Day 1 Training readiness 

More Tasks

100

What Form do we use when a advocate does not have the access to systems ? 

Access issues Escalation form +500

200

This document has to signed by each advocate during orientation 

NERD 

300

Where in Sharepoint can you find the Trainer SOP? and what Color folder is it in? 

Under Humana CCC 

blue folder - Trainer SOP 

400

How do I remove a learner from CSOD?  Can I use "other" as option ? HINT someone on your team has the document to follow +1500

Learning center 

ILT - manage events and sessions 

enter locator number - View Roster 

Pencil and remove 

select reason 

500

TRUE OR FALSE 

There is only one attestation to sign on Live call days 

FALSE 

1. call avoidance attestation 

2. qs+ usage 

Goals/ Tasks

100

Class survey goals : Student Score +50

4:4

200

Class survey +50

Attrition Goal % 

25% 

300

Facilitator NPS goal +50

80%

400

What 2 places do you post/take  your daily attendance? +1500

Fill out the Humana CSOD Attendance at go/CSOD  Post daily attendance HC in TEAMS class start date chat using the template. 

500

TRUE OF FALSE 

You can close CSOD on the morning of the last day of class? +500

FALSE

Material

100

Which mentor houses all documents for trainers +50

NEPD 

200

What is the curriculum number for New Hire 

how long is training? 

206777 33 days 

300

TRUE OR FASLE 

Do we have a lesson on Additional calls? 

YES   LIVE CALL READINESS 

400

TRUE OR FALSE 

Important we help advocates get CBT's Complete during training? 

TRUE 

500

True or False +1000

Day 28 is a live call day. 

FALSE