Server/Bar
Define flagging
placing bev naps down when greeting
How fast should you clean a table
45 seconds
The mission statement
Legendary Food, Legendary Service?
What is the holding time for Au Jus
4 hours
What is the purpose of a Sav-A-Day?
To drain grease from items
Define sir method
size
interview
rate
Which are ways to upsell a To-Go order?
Suggest an appetizer, Ask about smothered/loadeds/sidekicks, Offer To-Go drinks
Core Values
What comes on a Portobello mushroom chicken?
PM sauce, jack cheese, parm, parsley
What are the internal steak temps for rare, medium rare, medium, medium well, well
R- 120-130
MR- 130-140
M- 140-150
MW- 150-160
W- 165+
The TXRH Bloody Mary is: Bloody Mary Mix, _______, ________, ________, and ________.
Vodka, sirloin seasoning, Tabasco sauce, Worcestershire sauce
THE THREE NUMBERS IN THE TABLE NUMBER “411” ARE FOR…
Section, Row, Table
Texas Roadhouse first location and when
Clarksville Illinois 1993
What veggies come on the steak kabob?
Mushroom, tomato, green and red peppers, and onions
How much butter goes into a 1x of mash potatoes
1.5 pounds
What is the flavor profile for bulk hurricane mix
Flamingo pink in color, taste of fruit punch at the beginning, followed by vanilla
When bagging a To-Go order, what is the correct procedure?
Staple ticket to bag, label items on boxes, check for extras, separate hot and cold items, check off items in bag, and sign the order
What is Willie Nelsons Connection to Texas Roadhouse
He signed a contract and became a partner in 2002
Mayonnaise, Creole-style mustard, lemon juice, and _________________ are needed to make Creole mustard.
Cayenne pepper
What is the lettering program for meat cutting called?
HERO
Service with a heart ADJECTIVES
Friendly, Energetic, and fun
Knowledgeable, passionate, care/concern
proud, present, attentive
kind, courteous, respectful
genuine, memorable, grateful
What does NPS stand for?
NET PROMPTER SCORE
List Kent's Top Ten
Knowledgeable servers
sense of fun
Urgency on greetings, drinks, and food
Manager table visits
3 table sections
Restroom Focus
Lighting, Temp, music levels, Tvs
Bartender speed & awareness, Learning guests names
Host smiles, urgency, guest concern, vs name taker
Crew Involvment
What is it called when you mix fat and flour?
Roax
What is the flavor profile for ranch?
Creamy color, visible herbs, smooth light texture, Zesty buttermilk flavor, with a hint of onion and garlic