Timeframes
Standard claim processing time
30-45bds
This policy contains only emergency travel benefits, no medical coverage.
Atlas MedEvac
What is our Timeclock system?
WorkDay
What are the 2 MAJOR customer student group policies?
Cambridge and Troy University
Members will always pay OOP for this service, and submit a claim for reimbursement.
Outpatient Prescriptions
(barring Troy/Cambridge)
Claims Timely Filing Limit
60 days from the last day of coverage
Requires inpatient hospitalization for ER coverage of an illness.
Visitor Secure
Where to submit an IT ticket
ServiceNow
SUSA, WORLDMED, VUSA, and IMED are:
This product covers device protection for lost/stolen electronic devices
Bolt
Tasked claim
10-15bds
Vusa Budget
Javelina Module and subtab to search Broker codes
What is Broker code 99646
International Student Insurance (ISI)
How many Student Secure policy levels are there?
*Excluding custom school policies
5
Student Secure:
Budget, Select, Smart, Elite, Stetson
Supervisor callback or email
1-2 business days
Provides members with a mobile application for continued safety and assistance with travelling in the destination country.
Atlas Japan
Download a member ID card or Visa letter
Orders Portal (also known as the Admin Portal)
Insubuy Broker Code
22024
How long can a member be traveling on a single trip with Atlas MultiTrip
30 OR 45 days
Cannot be extended
Member Portal transmissions to be visible in Javelina
24-48 hours after submission
Exchange Guard
Where to access IT-specific required training
KnowBe4
These group policies always start with the following 2 #s?
(hint, 2 digits for each group)
61, 62, 63, 64
This benefits covers for eligible medical expenses for up to 90 days beginning on the first day of diagnosis or treatment of a covered illness/injury while you outside of your home country.
*Only applies to eligible medical expenses related to the injury/illness that began while the policy was in effect
Benefit Period