New Sign ups
What is Curex?
An online allergy, asthma, and eczema clinic specializing in immunotherapy
What are the two Labs that we are partnered with?
Quest Diagnostics and LabCorp
How much is the self pay option for treatment?
$99 a month or $990 annual
What application do we use for calling?
Aircall
What year did Curex start?
2019
What are the 3 things we need to check to make sure patient onboarding is completed?
What are the two at home testing options?
ExamOne and GetLabs
How much is the insurance option for treatment?
$49/month or $490/annual +copays
How do I upload my allergy test results?
You can upload it directly onto your account or you can email it and we will upload it for you!
Who is the medical director at Curex?
Dr. Chet Tharpe
Up to how old can a previous test result be uploaded?
As long as the patient feels their allergens have not changed since their previous allergy test result, it can be up to 10 years old.
What is the name of the person who draws blood?
Phlebotomist
What is the best way to respond when a patient asks: What are my copays?
Unfortunately we will not know if your insurance is in network until we submit the first claim to your insurance. If for some reason your insurance does not cover the tele-health visits, we promise to cap your patient responsibility at $500, essentially paying no more than our self pay price.
What are allergy medications called - not the treatment but the medications used to relieve symptoms for 24 hours?
Antihistamines
What’s the difference between Curex and other online sublingual immunotherapy treatment companies?
I don't know too much about other companies but what I can tell you that Curex provides best in class allergy care and the entire Curex clinical staff has extensive allergy experience.
When you become a plan member, you not only get tailored immunotherapy that addresses your positive allergy test results and the relevant allergens in your region, but also unlimited clinical visits as needed to address any concerns you have along the way. Our drops are at the upper limits of industry standards with respect to allergen dosing. We ship 3 months of drops at a time and reach out regularly to check-in on your progress. We also have a partnership with a pharmacy that can deliver prescription medications at discounted prices to your door.
We are invested in you, as our success depends on your success.
Why doesn't Curex do skin testing?
Skin testing should be performed in person under clinical supervision in a physician’s office due to the associated potential risk of a life-threatening allergic reaction called anaphylaxis.
What do you recommend to these following patients set up with ExamOne:
1. Lab order just made
2.Lab order created over 10 days
1. Let the patient know that ExamOne should be calling in 3-4 business days
2. Provide the patient the phone number to ExamOne so that they can call and schedule their appointment
Patient just updated their card on their Curex account and just let us know, what are the next steps.
What is the phone number that you use at Curex?
929-333-4034
What does IgE stand for?
Immunoglobin
What is the whole process at Curex?
1.Onboarding
2. Testing - either upload past test results or we set you up with testing
3. Preclinical
4. Consultation
5. Subscription
If the patient has taken steroids, how long do they need to wait before getting tested?
-Steroid shots, steroid pills, and nasal steroids?
Shots: 8 weeks
Oral: 2 weeks
Nasal: Does not interfere with testing
Patient just received an unexpected insurance bill, what do we say?
Hi ! I understand your concern about receiving an unexpected bill, and I apologize for any confusion. Your consultation on [Date} with [Provider] was billed to your insurance. They got back to us with their coverage so the price that was charged is the patient responsibility after the insurance claim was submitted. I hope that clears things up!
We have a third party company, Premium Billing Solutions, who processes all insurance claims. You can contact Brian at 813-388-2935 to discuss anything related to insurance billing and claim processes. Just make sure to reference Curex when calling. Please let me know if I can help in any other way
Why do insurances not cover sublingual immunotherapy at this time?
Unfortunately it's too new of a treatment in the US and because every formula is specifically customized to the patient, it makes it a lot harder to make it FDA approved. But while allergy drops are not FDA approved, each extract in the formula is FDA approved.
When do the allergy drops expire?
Allergy drops can be left at room temperature for up to 6 months