Flow
What is the FIRST action we take?
D55
what are the three type of bill?
open, closed and issued
what is a URN?
You know the gas meter reading is right
where would you find the MPAN number?
on kraken
where on the properties tap would you find out what we supply them?
left hand side, under the address
what do you get if the registration is rejected?
D57
what column do you look at to know which way a reading has been taken?
events column
what programme do we use to check the gas information?
xoserve
what are the types of electricity?
Fossil fuel, Biomass, Nuclear and renewable
what section would you find how a smart reader takes the reading and when?
smart meter details
How many days are customers allowed before changing supplier?
4 weeks
what are the two types of billing?
- Monthly
- Quarterly
What does CNF stand for?
registration requested
What is a D86?
on supply
take a look
minus 200 points and listern to the song from this morning ;)
what does MRI/ onage mean?
MTD has been received
what ways can a reading be taken?
- Smart meter
- Online app
- D10
- Phone up
- Transfer reading
what is WOR?
registration objected
what is meant by semi concealed?
The meter is half under ground
Where can you process a move out?
property details
who are are DC's?
Callisto Data Limited
what 3 ways would Kraken hold a manually regenerated message?
- fixed issue but not sent bill
- fixed bill but did not realise held bill
- Kraken fixed itself (no one touched the account)
take a look
well done you get to swap point with the other team!!!!
what THREE billing brake down item are listed on your bill?
- unit rate
- Standard daily rate
- VAT
what does it mean by meter type?
It is the appliance that either gas or electric comes through to you property.