Managers
Managing Partner
Terry Roan
Mission Statement
Legendary Food Legendary Service
Seater
Gives guest friendly greeting, opens door, seats and engages with guest, tells story and finds FTG
Where are high chairs and slings located
By bathrooms and beside bar
How many rolls in each basket
4
FOH Managers. Salary then Key
Salary: Brianne and Venus
Key: Misha, Shey, Emilee
Core Values and 10-4
Passion, Partnership, Integrity, Fun… All with a purpose
10 feet acknowledgment 4 ft speak
Names
Takes guest info and adds to waitlist, promotes call ahead and app, communicates with board and LAD
Where do we see elderly people or other with accommodations
100s or close by
What are some good responses when guest ask for something
Yes maam, no sir, of course, absolutely
BOH Salary then Key managers
Salary: Chris, Mike, Parker
Key: Jared, Alfredo, Nohemi
Operational Goals
LAD, FTG, MIW, Taste and temp, training, alley ralley
Updater
Provides updates on tables, works with SAs, assist with setups of large parties, communities with board and managers
What tables fit 9 people
334 and 523
Correct rest room check
Paper towels, toilet paper, soap, clean floor, mirrors
FOH and BOH training coordinator
Emilee and Nohemi
The Story with hand motions
Fresh baked bread, hand cut stakes, fall off the bone ribs, made from scratch sides and dressing, ice cold beer, legendary margaritas
Call Ahead
Phone etiquette while adding on waitlist and taking info, communicates with board and LAD
Where do people with wheelchairs or scooters go
Tables or half booth half tables
The three from Kent’s Top 10
2. Sense of fun (smiles)
6. Restroom focus
9. Hosts- smiles, urgency, and guest concern vs. Nametaker
Admin and LSM
Marina and Shey
G.R.O.W and H.E.A.R.T
Guest right of way
howdy, engage, arrive, respond, thank you
Board
Decides where parties will be seated, maintains rotation, communicates with all host, SAs, and managers
What tables can extend out
521-523, 131,132,134, 331,332,334,336
Owner of Texas Roadhouse
Kent Taylor