MAS
OCS
Tickets
Processes
Misc
100

The screen that I can find the customer's contact info along with the Sales person.

What is screen 14?

100

When a route starts blinking light green.

When is a driver almost done with his route?

100

CMRS: An estimated time of arrival ticket.

RO: An estimated time of arrival ticket.

CMRS: What is an ETA?

RO: What is a ZAD?

100

Actions we take when a driver calls and says something is blocking the container.

When do we pull up an account, put a driver on hold, contact the customer, let driver know of outcome, and then note screen 3 of the problem and outcome?

100

Place it shows if a customer is serviced weekly, bi-weekly, monthly, or on call.

What is the occurs line on screen 5 in MAS?

200

The screen I would enter internal notes after I have performed an action on an account.

What is screen 3?

200

The way you can tell which routes have been started and which ones have not started. Bonus 50pt: What it shows when it has not started.

What is the work status box? Bonus: What is a white box?

200

CMRS: A Miss Pickup.

RO: An empty & return.

CMRS: What is an MPU?

RO: What is an E/R?

200

The time frame that we are required to reply to emails in our shared email boxes.

What is one hour?

200
What we check to see what kind of container a customer has.

What is box size in OCS? or What is screen 5 or 6 in MAS?

300

The screen I can find routing notes for the driver as well as the service window.

What is screen 4?

300

Used to check the driver's GPS of where he marked a completed stop/ticket.

What is disputed pick-ups?

300

CMRS: A free recovery due to an HOC.

RO: A swap out.

CMRS: What is a RCN?

RO: What is an S/O?

300

What we do when we receive an ETA/ZAD ticket.

When do we call the customer with an estimated time of arrival?

300

The program we use to see an entire route's GPS for a specific day and compare it to the planned route.

What is PvA (Planned vs Actual)?

400

The screen I go to to enter new tickets/cases as well as see any current or past tickets/cases on an account.

What is screen 15?

400
Send a message to a driver. (How to send a message)

What does right clicking on a truck in resources tab on right do?

400

CMRS: A chargeable extra pickup.

RO: The ticket used to remove customer's container.

CMRS: What is an XPU?

RO: What is a DNR?

400

What we do when we get an idle alert or see a driver idling.

When do we call the driver to make sure they are alright/safe, see if there is anything we can help them with, reach out to RM if unable to reach/contact driver?

400

What we monitor to see if a route needs help.

CMRS: What are progress status, the % progress columns, and workload.

RO: What is GANTT?

500

The screen I use to see how often a customer is serviced.

What is screen 5?

500

Determines if the truck for a route is a Front Load, Rear Load, Side load, Roll-off, or Bagster.

What is compass type? or What is the truck number? (For bonus 50pt: what part of truck number shows the type?)

500

CMRS: Tickets entered when driver says container needs to be swapped from wear & tear.

RO: A repair ticket.

CMRS: What is a DEL and REM?

RO: What is a ZRP?

500

The three things that are needed to be considered properly documented when closing an HOC.

What are the reason for HOC, the form of contact made to customer, and when we expect to be back to service customer?

500

What QoS stands for and what impacts it.

What is Quality of Service, and what are reschedules and (-) HOCs?