Training
a document stored on the share point site that lists all of the training classes offered with descriptions
what is the course catalog
when a staff receives a 79 percent or below on an audit, they...
what is should be referred to a audit refresher class
this report shows who needs to attend training based on the audits scores. the report is due the Friday after the Monday team meeting, and should be sent to Tiffany
what is the referral report
this is how illinicare determines their budget for the year
what is AOP- annual operating plan
the first step in the performance management spectrum
what is coaching
a behavior/introduction that should be done at the beginning of the training
when a staff receives between an 80- 89 on an audit, they...
what is, are referred to a 1 to 1 refresher
this report is used to document training, audits and other activities completed for the week. this report is due to Nicole every Friday.
what is the productivity report
this is how much we get paid from the state versus how much money we spend for the care of the members and administrative oversight
what is HBR- health benefit ratio
the last step in the performance management spectrum- in most cases
what is a last chance agreement
a skill used by staff to 'meet members where they are', used to build rapport and empower change in members behavior
what is motivational interviewing
audit scores should be sent to
what is the staff and the their direct leader
this document should be completed and sent to staff and their direct leader when they need a refresher or training
what is a referral
this is how much money we give back to our parent company at the end of the year
what is C2C- contribution to corporate
the process we use to determine who will send what referrals to what staff
what is, the round table mtg
there should be 1-2 of these done during each training, based on the hours the training last
what are activities
clinical integrity audits should be sent to
what is, just the staff member
this is due to aisha at the end of the month for the following month.
what is your monthly schedule
we missed by membership, we were down 80,000 members
what is why we earned 80 percent bonus
reach out to the supervisor, then manager, then director if clarity is needed
what is following the appropriate change of command
what is what needs needs to be submitted to get credit for training
the purpose of this tool is to assess the knowledge gained from training
what is a pre/post test
this will happen every 3 months with staff on this team. this will be done with aisha and/or the new manager
what is quarterly performance review
membership, revenue, misc like HBR initiatives
what are things that impact our bonus earnings
transforming the health of the community one person at a time
illinicare mission