The process of preparing managers and other professionals to assume increased responsibilities
What is Management Development?
100
first assessment if training is needed and what type of training?
What is analysis of needs?
100
Evaluation of employee's current and potential levels of performance that allow managers to make objective human resources decisions
What is performance appraisal?
100
Results of appraisal must be discussed with the employee in a _______
What is performance feedback?
100
An employee must go through this throughout their entire career
What is Training and Development?
200
The process of teaching operations and technical employees how to do their present jobs more effectively and efficiently
What is Employee Training?
200
The work situation is re-created in a separate so that learning takes place away from the day-to-day pressures of work
What is simulation?
200
Type of appraisal that involves ranking or rating employees
What is Judgmental Appraisal?
200
Employee evaluates own performance. Superior acts as a colleague
What is problem-solving-interview?
200
A growing method of training/development over the internet
What is e-learning?
300
Provides product training, sales training, and development training; every store has this full time trainer
What is Super Sales Trainer?
300
The trainee learns by doing work under the supervision of an experienced employee
What is on-the-job-methods?
300
Use of some type of measurable quantity as a basis for assessment
What is objective appraisal?
300
Superior verbally tells employee what they are doing right or wrong. Employee then has a chance to respond.
What is tell-and-listen interview?
300
Every successful economy has a ___________ capable of operating industries at a competitive level
What is the workforce?
400
Every first time _____________________________ receives about 185 hours of formal training
What is salesperson?
400
Participants act out the roles of others in the organization for better understanding of those roles (primarily a management development tool)
What is role playing?
400
An employee who processes an average of 26 insurance claims per week is given a higher evaluation than one whose average is 19 claims per week. This is a ________ appraisal
What is objective appraisal?
400
Interview where superior tells employee how good or bad they are doing. Employee has no input.
What is tell-and-sell?
400
Given once or twice a year to employees
What is Appraisal?
500
Development training has 3 major components; analysis of needs, determination of training/development methods, and ________
What is evaluation?
500
Experts and learners meet to discuss problems and exchange ideas
What are conferences and seminars?
500
1) Managers let workers know how well they’re doing and how to improve. 2) Provides an effective basis for distributing raises and promotions. 3) Helps an organization monitor employee selection and training development activities
What are 3 objectives of appraisals?
500
A _______ evaluation collects anonymous reviews about an employee from his/her peers
What is 360-degree evaluation?
500
7
What is the industry average of hours spent training?