Cancellations
What are the 3 systems needed to do a cancellation?
What is OMS 1, OMS 2 & Magento
Who is the Head of Customer Experience for Food Service Direct?
Who is Krystal Starling?
What system is considered our "communication center", where we call, chat and email customers?
What is Zendesk?
If a product states 3-4 weeks, what is that considered?
What is special order item?
What is the Stock Reference abbreviations C, F, and R stand for?
What is Candy/Chocolate?
What is Frozen?
What is Refrigerated?
If a cancellation request was approved for an order starting with 100 or 700 where do we cancel the authorization?
What is Magento?
Who are the three people on the purchasing team?
Who is Pensri, Juanita, and Donovan?
In OMS, what tab do we go to when we need to know if a coupon code what used for that specific order?
What is totals tab?
Our website will list products that may be overstocked, or nearing expiration. What category is that under?
What is Clearance items?
Where can you locate all training guides provided to you?
What is google drive?
When does a cancellation request automatically get denied?
What is If the order already shipped & If there is an PO on the order
Who is the transportation and inventory Manager?
Who is Reed Wolfmeyer?
In Magento, which view do you use when you want to review our products and inventory?
What is Catalog?
What are the four main suppliers we use at Food Service Direct?
What is Bunzle, Kehe, DOT and UNFI?
What does OMS stand for?
What is Order Management System?
Can you cancel any SPO orders?
What is Yes, You can cancel any SPO orders if there is no PO.
Who is the Head of Business Development for Food Service Direct?
Who is Amanda Alexan?
When working a ticket in Zendesk, what is the first and second thing we do before handling the request?
What is checking for other tickets and updating the account?
Whoever you are, wherever you are, and whatever you need, FoodServiceDirect.com is here as your partner to bring you access to the right ingredients and supplies online to build your menu. What is this?
What is our Mission?
What does DOD stand for?
What is Dot on Demand?
If a customer wants to cancel their order and you see it is on Backorder. What is the cutoff time for the order to be approved for cancellation?
What is 12pm the day before?
Who is the Managing Director for Food Service Direct?
Who is Mete Gumus?
What orders will not show in OMS?
What is Marketplace orders?
What are the four promises we provide our customers on the website?
What is Quality Shipments, On-Demand Sourcing, Service and Support, and Shipping Savings?
When placing an order for a customer we have to ask for the customer group type. What group type do we never use?
What is the generic one that pops up