Training Debrief Jeopardy

Acronyms

100

DRU

Damage Recovery Unit

200

RC

RingCentral

300

RCS

Rental Claim Services

400

ETM

Employee Transaction Manager

500

ICE

Integrated Claims Environment

Aux

100

This is the status you should be in during your two 15 minute break times.

On-Break

200

This Aux status is used during your initial start with the job and when asking questions.

Training

300

You would change to this status when not available to take a call for general reasons.

Away

400

Change your status to this when the system is not working properly and you have to troubleshoot.

Technical Issues

500

This Aux status is not used but refers to your midday break.

On-Lunch

Who Am I?

100

I have a contract to utilize a vehicle for a certain period of time.

Renter

200

I handle the bulk of the claims process and work to bring in payment for the damages to the rental vehicle.

Recovery Specialist

300

I handle the liability/medical side of the claims process.

RCS (Elco/RIS)

400

I handle incoming calls to the DRU and provide a first impression to the customer on the culture of our company.

Phone Representative

500

I handle the initial review of a claim to see if we will pursue for damages and whether or not to send to liability.

Examiner

Which Queue?

100

Caller has a claim number and just wants a status update. Claim is not assigned to a Recovery Specialist yet.

USA Recovery Queue (Hunt/HG)

200

Third party on the claim calls in to discuss claim. They ask for a Spanish speaker to assist them.

USA Spanish Queue

300

Renter insurance calls in and asks for the rental agreement. Claim is assigned to a Recovery Specialist.

Recovery Specialist's Personal Queue

400

V1 party calls in to dispute the claim. Claim is assigned to a Recovery Specialist and is not under investigation.

Recovery Specialist's Personal Queue

500

V1 party calls in returning a voicemail. You see the claim is not assigned to a Recovery Specialist but is in "working" status for Re-Examiner.

USA REX Queue

Random Info

100

The minimum lunch period you need to take when working 6 or more hours in a day.

30 Minutes

200

HR Inbox/ Call out email address

[e-mail]

300

The amount of time you should troubleshoot technical issues before informing your supervisor of the problem.

No more than 15 minutes.

400

Enterprise Holdings is named after this military boat.

U.S.S. Enterprise (Naval Aircraft Carrier)

500

The best department in the DRU to start your career in. (answer may or may not be biased)

Phone Department