SF & Case Compliance
This closed case reason is exclusively used when closing an "employed" case.
What is Services Delivered?
After a WR/FSM attends a Program Introduction, they are required to submit these documents to the Coordinator before being assigned to a Specialist.
What is a resume/resume template and Discovery Worksheet?
A WR/FSM has accepted a new job and starts in 2 weeks; this Program Status is used.
What is Pending Employment?
When reaching out to a new WtoW case, this is the required method of initial contact.
What is Phone?
This involves promoting and educating individuals about the benefits of volunteering for gaining job leads and experience.
What is Networking Prep?
When updating the GIK after an e-gift card has been sent, the Specialist will select this "Gift Type".
What is Warriors to Work?
Within this specific number of business days, a Specialist must initiate contact with a new case.
What is 3 days?
The person responsible for approving new Employer Accounts.
Who is the Manager?
Within this time frame, a Specialist should make every attempt to respond to correspondence received from a WR/FSM.
What is 24-48 hours?
Discussion of general training programs, educational benefit options, and community resources, as well as how to access and utilize them.
What is Training Resources?
Once the campaign member status has been updated, this Campaign Status is used to indicate completion of each event.
What is Completed?
When requesting a program introduction by pass, the Specialist is required to include this particular item.
What is a resume?
The reason(s) why a Specialist would close an "employed" case.
What is when opening a new active case, if WR/FSM is no longer with the employer, after 360-day post-employment follow up?
In order to qualify as this, there must have been a two-way interaction and the provision of a service.
What is a Program Engagement?
During the 360 Post Employment Follow up, this service involves informing the WR/FSM about the upcoming WtoW survey via email and expressing the value placed on their feedback
What is Post Placement Counseling Services?
Under this quick link, you can find the most up-to-date resume attached to each Warriors to Work case.
What is Files?
A WR/FSM who reaches out for employment assistance, having had an active WtoW case in the past 12 months, is eligible for this type of request.
What is a Program Introduction by Pass Request?
This specific Salesforce field is updated at each post-employment interval or when the Specialist becomes aware of the WR/FSM's current employment status.
What is Sustained Employment?
After a minimum of this many days, a Specialist will make a second contact attempt to an unresponsive WR/FSM.
What is 5 business days?
Identifying barriers and motivating factors to employment.
What is Discovery?
This campaign member status is used by Coordinators when a WR/FSM has attended a Program Introduction but has not sent in the required documents.
What is Partially Completed?
Until successful contact is made with the WR/FSM, this Salesforce field will remain in the "Discovery".
What is the Program Status?
Once a Specialist has confirmed a WR/FSM started in their new job, the Company Name, Job Title, Annual Pay, and _______ must be included in the interaction.
What is Start Date?
A Coordinator can close a referral as "non-responsive" after 2 outreach attempts and this specific number of business days.
What is 6?
This entails sending specific qualified job leads to WR/FSM and confirming that they have received them.
What is Job Lead?