What is MAE
We service what in Massachusetts?
What is Electric.
We service what is Rhode Island?
What is Electricity and Gas
There is 2 different customers types
What is Individual and Non Individual
The work item
What is the WFM, (to perform additional work,provide additional information and obtain additional approval or some other kind of follow-up.)
Collection Arrangement
What is a short term arrangement for up to 40 days.
Infant protection
What is the protection for infant up to 1 year old.
Prevents termination of customer account.
The Infant Protection and hardship protection
What is a child under 2 years old and meets hardship requirements.
TCPA stands for what?
What is the Telephone Consumer Protection Act.
Suspend charge
What is a hold for a pending request. (I.E. pledge or pending "other" requests)
The (MAE) Extended Payment Plan (EPP)
What is a payment agreements with Active accounts only. Offered one per calendar year (January,December)10% down,18 months (1,500 less than)24 months (1,500 greater than)
The Moratorium MAE
What is November 15th-March 15th
(extra protections during winter months) Extensions may be given to extend the Moratorium*
The Moratorium RIE
November 1st-April 15th *(extra protections)
2 colors mean enterable and required
What is yellow and blue
The Paperless Billing
What is electronic billing method to customers email.
The DPA
What is the Deferred -payment agreement (long term payment agreements)
The DPA for R1 > Active > non-protected
(What is 25% down balance forward. Installments: 3-6 months )*installments is in addition to current bill each month.*down payment must post to the account by down-payment due date to remain on the agreement.
The customer wants a confirmation of payment made.
What is a payment confirmation
(located in email solutions)
The Priority Level
What is the priority level medical condition exists at the premise.
The meaning of ESCO
What is a third party supplier (legal entity that is authorized to provide electronic and gas supply to the customers.)
The AMP
What is the Arrears Management Program (MAE or RIE) low income only/forgiveness program
The discount rate application
What is the R2 low income qualifying customer. (Email solutions or WFM by mail)
The processing time for pay by phone to post on account
What is the same day if made before 2pm or the next day if after 2pm.
The Best Friend Button
What is the Account Button (on CSS details window)housing most important information on the account. (Name>premise address>mailing address>status >service type >rate description >cash only>meter information disconnect notices )
The path to issue a duplicate bill
What is the Bill Icon or OBJECT>ACCOUNT OBJECT >SELECT BILL>CLICK ACTIONS>ISSUE DUPLICATE
Who can get unlimited extended payment agreements? (EEP)
What is Rhode Island energy.