My Folder
November, Alpha, Tango, October are part of the
What is the Nato Alphabet
These items can be found in Security Options
What is contacts, motion, glassbreak, shock, keyfob, or siren?
The ability to relate to others feelings and experiences
What is Empathy?
This info lets you know how you need to speak to the customer
What is the Birthdate
Timeframe after installation where cancellation is free
What is The Right of Recision/ROR
855.980.2545 is
These items do not require a SSP to install them.
What are Additional Google Products: Hub, Hub Max, Wifi Router, Wifi Point, Mini?
What is a paraphrasing statement
Gives you directions on how to contact the rep
What is an escalation path?
Both Pages must be signed and dated to be valid
What is the Notice of Cancellation/NOC
Calling out sick on Friday, Saturday or Monday
What is a Dr Note is Required
This package has 2 contacts, 1 motion, 1 Flood, 1 Siren, and app access
What is the Remote Package
The problem-solving method is analogous to
What is a Puzzle Maze
Shows future payments to be made
What is the customer balance?
Timeframe when the account is fully turned over to ADT
What is Past Chargeback
Care, Cases, Billing, Builder, Solar are
What are Skills?
These two pieces of equipment are required in every system.
What is a Panel and Radio Module/Cell Radio
Empathy works best when
What is, when you are genuine.
A task that the you cannot complete on your own.
What is a case.
The name of the process when API is used to update a contract
What is CleanUp
Jayson Durity, Jason Waddle, Michael Nguyen are all
What is a DM/District Manager
4-1-0
3 contacts, 1 motion 2 OD Cameras
Total their equipment received, and what their package is
What is 7 contacts, 2 motions, 2 OD cameras, Video Lite
Going beyond the bare minimum equals
What is Great Customer Service?
What is the Equipment section?
When this happens the account will not have a chargeback period
What is a Flip to Conmon?