Good Sam
What must you always offer on every call?
What is Good Sam
Where do you find the vendor information in oracle?
What is reports?
What are the 3 ways you can search a customer in oracel?
What is name, email, phone?
What are our 3 websites?
What is Camping World, Overton's, and The House?
What shipping do you use for Puerto Rico?
What is 2 day air?
How do you end every call?
What is You're good to go?
What do you do for a dropship return?
What is email VCB?
How do you display the components of a model or kit?
What is tools-display configuration details or plus-plus minus-minus?
How would you find store information such as a phone number or address for a customer?
What is store locator?
When placing an order what source code do you enter into the beer mug?
What is internet?
What are the 4 products that you can offer?
What is Membership, Roadside assistance, ESP, Insurance.
If a dropship order has tracking in oracle, where would it be?
What is in the flex field?
Where can you find the weight and dimensions of an item in oracle?
What is reports?
How will a customer receive their PPP information if they purchase one?
What is email?
With a multi pay method payment, what do you enter first?
What do you need to say when you are getting payment information?
What is Are you going to be using your Good Sam Rewards card today?
Can a dropship order be shipped to HI?
What is no?
Side note: Dropship cannot be shipped outside of the 48 continental U.S. states.
If you touch, look at, or do anything to an order what must you do?
What is leave notes?
If a customer calls in about a promotional code not working, what are the 2 things you should check?
What is that they are entering it in the right place (promo code section) and that the item qualifies for a discount?
In what 2 status' can you modify an order?
What is booked and awaiting shipping?
How much is a 1 year warranty and how many points do you get with a 3 year membership?
What is 39$ and 3000 points?
If there is no tracking for a dropship order, how would you try to track it?
What is track by reference?
How do you look up an old item number in oracle?
What is the magnifying glass?
What do you do if a customer wants to cancel a dropship order and what do you need to advise the customer of?
What is email the PO cancellation and advised the customer that this is just a request and it is no guaranteed?
Where can you find the availability of an item? (Name all 3)
What is oracle, BI, and the website?