Zendesk
Restaurant Ops FOH
Restaurant Ops BOH
Network
HW
SW
Current SOPs
(not really question answers)
(not really question answers)
Desktop Support
Helpful Tools
RANDOM MWAUHAHA
100
This status is utilized when the assignee is waiting on a reply from the requestor
What is pending?
100
Main brain of the FOH operations, name 2 important integrations/programs that need to be running to ensure smooth operations
What is the Aloha Server/PC, Ctrl server and Omnivore?
100
The number of QSR Cooking screens and their names, screenshot the app that shows the stations listed and the name of the screen that is no longer utilized
What is 9, QSR control point, Pizza
100
What are all the networks within the restaurant, what is the device called and what site do you need to use to see details about them
What is Store and Guest, what is Meraki?
100
The place where the ethernet cord is plugged into in the restaurant
What is a data port?
100
The program responsible for the communication between payment device and POS system
What is Omnivore?
100
Steps of requesting time off
Reach out to Kim to discuss, if approved request time off in Basecamp and send out a email notification to the technology team
If disapproved, find a swap.
100
A homeoffice teammate from marketing is not getting communication from a vendor what is a necessary step to troubleshooting
What is an email trace?
100
The process of identifying a OLO order on this platform and the name of where you would find it
What is OLO Orders, what is payment transactions?
100
Quick way to tell if the internet is down
What are the phones are down?
150
The priority of an issue with the site unable to process ANY credit cards
What is Urgent?
150
How many hardwired POS stations do restaurants have
What is 4 Stationary Aloha Terminals?
150
3 screens that sit in the slide and that are not on the kitchen line
What is Takeout, Ready and Cooking Expo?
150
Ip addresses of netgear switches for QSR and Aloha switches
Response will start What is QSR....
What is Aloha....
What is QSR - 10.77.XX.device, What is Aloha - 192.168.XX.device(term#)
150
These tablets are utilized at most of our restaurants for multiple training and bar purposes
What are Surface tablets?
150
The overlay program that is used for multiple platforms
What is Cardfree?
150
The time a system down should be resolved
What is within 4 hours?
150
My laptop is moving slow and won't open some apps, first thing to check
What is the storage is being full and if AV defender is taking up a lot of space?
150
The twelfth restaurant name, it's unique third octet, a screenshot of number of server tablets have on site(you will use a program to show)
Who is Mission Valley, .41, 14 Server tablets
150
The process if you are unsure what to do about a ticket
Reach out to Support Chat, if no one answers, reach out to Support Channel don't here back in a reasonable time ping Kim/Mike
200
Required fields in order to resolve a ticket
What is location and problem?
200
Name 3 devices that are wireless and 3 devices that are hardwired
What are clovers, server tablets, wisely tablets or Lodge/MGR tablets? What are QSR Stations, Aloha terminals and Aloha server/PC or Security cameras?
200
BOH teammates utilize these devices to unlock the secret steps and ingredients for our tasty menu items. BONUS - how many devices are there at each site
What are 3 - recipe viewers?
200
QSR Kitchen systems connect to this switch
What is WAP?
200
A server tablet device that has a BSOD will go to this destination for what process
What is the homeoffice and reimaging?
200
The site in which you will check the validity of memberships
What is Paytronix?
200
I have a payment device where the backdoor is jammed and will no longer charge
What is a Clover device, Tech support receives request w/ serial numbers, sends replacement request from clover, clover ships directly to the site, site follows instructions to configure and emails a photo of the serial # of the new device and the fedex return label and tech support sets up fedex pick up for next day.
200
A manager deleted a file that is regularly used for all managers on site, where do I check for the file
What is the recycling bin?
200
A tool that allows you to see all the actions/interactions/changes from a specific user
What is HR Pipeline Utility?
200
The different ways to sign up for a membership
What is clover and what is online through our Lazy Dog Site?
250
The app to verify a user's location and how to update in Zendesk
What is manager list and click on user in question and set tag for location?
250
A new teammate is unable to log in because their account says invalid/not created what are 2 resources you would use to verify this teammate
What is Basecamp(Dayforce) and what is the HR Pipeline utility?
250
This device is a direct mirror of a station on the line
What is cooking expo?
250
Verkada security cameras, ambience music plays connect to this switch
What is LDIOT?
250
A lodge tablet that is cracked and necessary information to provide for replacement
What is send request in IT inventory app and the tablet computer name?
250
The systems used to remote into devices
What is N-able and what is CMC?
250
When a Bar BDS(not kitchen armor) station goes down what is the process
What is using a Lodge tablet in it's place and replace the lodge tablet?
250
The steps to see if a user has been locked out of their account
What is Azure sign-in logs/audit logs? What is reset PW?
250
A tool where you can verify where an operator is currently working at what microsoft product is it speficially
What is Manager list via Power Bi?
250
I have incorrectly spelt my last name when entering my information when signing up for beer club. My last name is Borja not Borĵa, opps. Link a past case or a conversation from teams to how to fix and what the error says on a terminal
What is a parsing error, Zendesk- https://lazydogrestaurants.zendesk.com/agent/tickets/366578
300
I get this alert in multiples the second one would indicate that the internet is working as intended.
What are Meraki alerts about WAN 1 and WAN 2
300
A KB that would explain how to a employees time for a previous day they were unable to clock in for
What is manually update a DBF?
300
The kitchen screen and name of device that has the only printer attached to it and it's model
What is Takout Expo screen, what is take out expo printer and what is TM-L90?
300
The difference between when something is hardwired(plugged in via ethernet or wireless) and when something changes constantly
What is Static and Dynamic?
300
The names of the only IP printers in house
What is backoffice printer, bar expos printers and NA bev screen printers?
300
Name and describe the system used to make database changes and what module of the system that allows the adjustment of time for restaurant teammates
What is Aloha CFC and employees>edit punches?
300
If you notice a repeated issue across multiple locations, you should document it as this for tracking and resolution
What is a chronic/trending/reoccurring issue + what is an escalation?
300
I am on the accounting team and I can't access my drives there's something unique about being on this team and certain access
What are special network drives - HR and Accounting
300
The site where all details of sites sit and even more that may not show on the power app
What is Fetch-Sharepoint Site list?
300
The act of reloading the FOH software database and how long does it take for the system to be fully functional with new information and when do we discourage to do this
What is a Aloha Refresh, discourage during business hours as it takes the FOH to fully come up in 7-10 minutes?
350
The act of putting a ticket that is a duplicate or involves another ticket
What is merging a ticket?
350
Site is reporting that all clovers are not pulling up tickets
What is check if the Omnivore user is locked, check iber?
350
All screens are showing offline what is one troubleshooting step you can try to resolve and on which device would you preform this troubleshooting step
What is restart QSR Kitchen server on the aloha server?
350
On what site and how could you tell that a site is on it's back up internet
What is Meraki, WAN2 - showing active?
350
What you will do is a screen if showing a BSOD
What is reimage/process a replacement?
350
A troubleshooting step of when a lodge tablet has been configured as a QSR device isn't starting QSR what are 2 things you can confirm in order for QSR to launch
What is check that QSR auto folder has installed, what is disabled bluetooth and wifi?
350
Process of when a server tablet needs to be replaced
What is ping Mike or Kim ?
350
A homeoffice teammate is stating that the hosting a teams online meeting function isn't loading on their emails when creating a calendar invite.
What is disable/enable teams meeting plug in for Outlook?
350
A tool that allows you to choose a site and shows you a view of helpful details about that location
What is Site List?
350
The number of restaurants we currently service and support
What is 50?