HRE Challenges
AC/Heat Concerns
1. Get a fan
2. Crack your door when in room
3. Adjust heat dial under radiator
4. Send Work Order for Heat
No Money
DU Emergency Fund
Student employment (Job Fair on 9/8)
Mental Wellness
HCC
SOS
Oasis Space
Locked Out While Showering
Discretion
CA
Hygiene Roommate Disagreement
1. Redirect negative talk/rephrase
2. Establish general hygiene needs vs. differences in upbringing
3. Submit a roommate agreement
4. Share with SOS
Fire Alarm
CA/AOC
Campus Safety Emergency
Evacuate to Across Iliff or Nelson Patio
No Friends
Undergraduate Student Government (USG)
DU Programming Board (DUPB)
Student Orgs
Fraternity/Sorority Life
Crimson Connect
Policy Violation
SRR
Equal Opportunity & Title IX
Campus Safety
Parent Looking for Student
Campus Safety
AOC
RD
Peer RM Encouraging Working Less
1. Do your job
2. Encourage to do Job
3. Share with your supervisor if it escalates
Room Change
1. Roommate agreement
2. Mediation
3. Room Change Form
No Food
SOS
DU Food Pantry
Swipe Out Hunger
Supplemental Nutrition Assistance Program (SNAP)
Basic Needs
SOS
Campus Safety
RD
Mental Health Crisis, They're Missing
CA/AOC/RD
Counselor on Call
Campus Safety
SOS
Partner is Academically Unmotivated
1. Discuss academic interests
2. Discuss "why" for coming to DU
3. Identifies academic advising resources and HCC/SOS for further discussions.
Bathroom Trashed
Work Order
SRR Incident Report
No Sleep
Roommate Agreement
HCC
Sexual Assault/Bias Incident
Campus Safety
CA
AOC
EOIX
"R-Word" on Whiteboard
CA
Campus Safety
EOIX
Homophobic Remarks from Guest
1. Affirm Resident
2. Share with AOC for Temporary Space
3. Share with EOIX, SOS, SRR
Laundry Issues
WASH Work Order vs. Facilities Work Order
Central Office/RD
No Healthcare
Medicine at C-Store/Book Store
HCC Walk-in
Student Insurance (SHIP)
Etc.?
AOC
CA
Campus Safety
HCC Counselor on Call
Alarmed Door Going Off
Campus Safety
Disagreement Regarding Lounge Usage
1. Everyone has equal access
2. Compromise vs. Collaboration vs. Concession
3. No bullying