Probing/Open ends
What should you do after you complete a survey that has open ends?
Raise your hand and say you have open ends that need a grammar check. A supervisor will come and assist you.
How can you turn an unexcused absence into an excused one?
Make up the hours.
If you are not using call trees is a possible sign of what.
Call avoidance
We want to see a variety of dispositions and call times. True or False?
True
We aim to provide our clients with the most comprehensive feedback possible.
What is our policy on excused call-outs?
BONUS QUESTION: What are the 3 excusable ways to call out?(double points)
Three excused callouts before evaluation
Family emergency, Sickness, or you made up the time for an unexcused callout. Everything else is unexcused
What should you mark a call tree as if you are unable to reach anyone, or if you have been told you will never be able to get anyone on the phone?
Soft refusal
What are 2 call avoidance examples?
Not going through call trees
Dispositioning Calls quickly as incorrect dispositions
What point of view should you write your open ends in?
First person
What is our sick policy?
In the survey, Beckman Coulter Life Sciences and you run into a call tree. What are the 2 options you can select?
Operation, Receptionist
Lab
What are 3 things that will warrant a supervisor to investigate possible call avoidance?
Busy / Ready time
You have been very chatty and haven't gotten into a call in a while.
Quick dispositioning